Toyota Service - Priority Toyota Springfield

"Took my car in for a recall service and was told that my vehicle need 3k worth of work done. The main issue I was told was that my ball joints and sway bar links needed to be replaced due to some grease leaking on them. Took my vehicle next day to my usual mechanic and was told only service I needed done is my 100,000 mile service which would cost me 169 compared to Toyotas 231. Was told I have at least a year or two before ball points or sway bar links need replacing. Customer service was mediocre at best as well. My service advisor Eddie seemed like he didn’t want to be there. If you want to get your car serviced at a place with mediocre customer service, and technicians that try to get you to get unnecessary repairs this is the place to go. If I could rate this place zero I would. Definitely would not recommend going here for your car service needs."

"What initially started off as a rough experience. The location was pretty crowded not enough service writers, but service was quick! The advisor that helped me was nice and very informative. The waiting room was very large spacious had televisions a coffee bar and even a place to get your nails done while you wait! I thought those amenities were pretty cool.... The only takeaway or opportunity that I may have noticed was my maintenance required reminder was not reset after the service was completed"

"I had a scheduled appointment for the initial 5,000 service along with a repair to our sun visor. Upon arrival the Asst Service Manger seemed annoyed and would not make eye contact. After 3 hours the response was they could not find anything wrong with the visor and dismissed us. Less than pleased but sadly this is not the first time the service department has shown such a low level of customer service. When reviewing other comments left online I am curious when true changes or retraining will happen for the service department?"

"On 10.16.23 (having a prior appointment) at 10:00, I got there at 9:20. I was told it will take about 90 minutes. It is a regular check-up, it can be seen in the system. Nobody said a word all this time. At 11:54 I followed up with the person in charge for any updates and I had to go again at 12:10- to get an answer. He came after 5:00 minutes to tell me that they found something at my car, DONE IMPROPERLY BY TOYOTA SERVICE at a different prior maintenance appointment, I use the same location and around 12:30- it was done. I got the keys to my car, I have asked for a copy of the final inspection, the printer wasn't working, but I got one. Finally. I left the dealership and in less than 2 minutes of driving , a light came on on the board and I had to return- for another check up. Really hoping one day to meet the Toyota CEO and asking him, kindly, what he might say about the way loyal customers are been treated. And, please, with all due respect- please try not to find another excuse, I've heard them all and it is more than enough. I don't expect to be perfect, but to make it decent and Respectful. Thank you!"

"Brittany, who checked me in, was lovely. But the shop was unorganized. First, they knew I was bringing in a Hyundai (it is a Toyota dealer but I am a Priority group member so get service there) from when I scheduled my appointment weeks earlier. Yet, they did not have my oil filter on site and said it would take 40 minutes for it to be delivered (odd as there is a Hyundai dealer on the property). No worries, they said they would complete my inspection while they waited, so I would still be done at the promised time. I was relieved as I had an event to attend and had arrived 15 minutes early to provide a cushion. Then, when it was time for my car to be done, I saw it sitting in the lot. I asked why it was not being driven up for me to leave. Surprise! They had not done the inspection. I had to wait an additional 45 minutes and was late to my event.The service manager offered me a rental car, but that would not help as I would not have been able to return the car after my event before they closed. After that, she chose to stay in her office rather than come out. The services were both free as part of the Priority program, but I can tell you I did not feel like I was a priority as a customer."