Geek Squad

"If they can't turn on your device, don't bother coming here. They told me they can't do anything if they can't turn it on- the issue being a hardware problem, something they don't work on here... in a tec repair company."

"I was highly pleased with the Geek Squad. They were on time and finished up the job very quickly and were very professional. I had Bo and Luis and would be glad to have Geek Squad come out again and already have them scheduled for other projects. When you need some electronics installed call the Geek Squad or if you need repairs call them for that too. They definitely have got you covered."

"Tried calling them numerous times about my repair status order which has been showing 'in transit' for straight ten days. I tried calling geek squad customer service number and out of two hours on phone with them, roughly hour and half they put me on hold and transfer to other departments. I could barely get chance to speak to agents reporting issue for less than 20 minutes out of two hours!!it's infuriating. And the most disturbing part is that no one picks up phone at store to talk to help me get transfered directly to Geek Squad Agent at location to address my concern. Now I have no idea and neither Geek squad customer service agents about my item repair status. God knows where it is at or is it even at repair shop or not. The agent convinced me that it would take 2 to 3 weeks to repair the item and deliver back to shop. But if the item is showing 'in transit' for straight ten days than I don't know how to handle from here on. I didn't even want to put one star rating but I have no other option."

"Nobody was at the counter when I arrived for my appointment. Eventually the best buy customer service rep at the kiosk next to it came and let me know where I should sit and that they would be with me shortly. One of the support team was in the back while the other was helping a customer. Around 40 minutes after my appointment was supposed to start the guy in the back finally came up to me. I was then told that they were too busy and that my iPhone battery replacement could only be done the next day. I typically wouldn't write a review for being busy but this case I was not even acknowledged by any of the staff and they left me waiting well over my scheduled appointment time."