Hotel West & Main Conshohocken Philadelphia, Tapestry by Hilton

"I had booked this hotel, for a concert at Wells Fargo Arena. I did not want the busy-ness / atmosphere of Philly, which is why I booked here. It was a 20-30 minute ride to the arena (each way). The hotel is fairly new and has a great feel to it. Great outdoor space and on the main strip of a lot of great restaurants. We booked a corner room, which was perfect for what we needed. (Just 2 of us). Based on room and overall appearance, I definitely would stay here again. I cannot speak on the restaurants or other amenities provided. For a weekend getaway, it was exactly what we needed. I would 100% book again!"

"Terrible, horrible management! They don't care about you as a customer at all. I'm a diamond customer and was treated like dirt. I travel a lot for personal and business and this experience has to be the worst one in the past 10 yrs. The hotel rooms are super noisy. I could barely sleep with all the noise. Rooms are not ergonomic at all. So, if you don't fit their design, you will feel it. There are no microwaves in the room. Several of my coworkers got strangers to walk into their rooms as the rooms were double booked and people were given keys to rooms that were already occupied. To add insult, front desk had the nerve to ask people to pack back up and move rooms as they were already booked. I will never stay there again!"

"We had a handicapped accessible room on 9/17 and were thoroughly disappointed. There is no closet and the rods you are supposed to hang your clothes on are spaced too closely to allow garments to hang properly. There was a wedding at the hotel and we were denied service in the lobby bar because we were not in the party. The key on my phone did not work. The toilet paper was very thin and cheap. When we arrived, the temperature in the room was 66. In the morning I related all this to the manager and he cut the bill in half."

"Hotel West and Main is my go-to hotel in the region. The seamless meshing of the old firehouse with the new hotel bring a beautiful charm to the property and the 1874 Social bar/restaurant takes advantage of the former engine bay doors to create a hybrid indoor-outdoor space when the weather is inviting. The rooms are well appointed, spacious, and comfortable with excellent touches and decor. The bathrooms have sizeable showers and large vanities, and the soaps, shampoo, and conditioner are from quality companies. Parking is free and convenient in an adjacent garage, and the neighborhood is quiet at night, letting you get a good night's rest. Lastly, but not least, the staff, from front desk to bartenders and housekeeping, have always been extremely professional. As I said, this is my go-to when staying in the region for work or pleasure unless I have to be downtown overnight. I highly recommend the Hotel West and Main to anyone."