Cyprus Air Heating, Cooling and Fireplaces 7525 Richmond Highway, Alexandria, VA 22306

"Product is great - but process and scheduling was very challenging. My husband had to take over 7 days off work throughout the process. They removed our oven from the wall to run the gas line and when they were done they left it on the floor of our kitchen. Currently hiring a handyman to help us get our appliance back in our wall…"

"Cyprus air installed gas logs in my existing fireplace, and also installed the gas line to the fireplace. The gas fireplace is very nice (for that I am ranking them two stars), but Cyprus' service post fireplace installation is not (only two stars). My advice is: do not go for the option they offer to get a discount on the purchase price of a fireplace if you sign up for one year of their service. It is not one year of service. It is a single service in a year. You pay $47/month for one year, and for that they come out ONCE, if you remember to call them. They say they will, but do not ever contact you to schedule that yearly service. AND THEY CONTINUE CHARGING YOU AFTER A YEAR.That $564 service amounts to 30 minutes of a technician's time to vacuum the soot from the logs and make sure the batteries are okay in your automatic start device. THAT'S IT! That $564 buys you nothing more. Not even a discounted service visit to fix something that they installed."

"I Came across an individual that works for Cyprus Air, his name was DJ. He was very helpful and respectful, i seen him working on a job and had a few questions regarding his company. Customer service is great and i have never used the company before."

"Chose this company based on recommendation from Washington Gas. Our CO detector was going off and wanted to reassure wife that it was likely a faulty detector that needed replaced. Requested they (Cyprus) come check for CO (carbon monoxide) or confirm a faulty detector. After having to reschedule, due to their tardiness, the tech arrived before I got home, without a CO detector. However, he concluded, and informed my wife, that we needed a new furnace...again, without detecting any CO! After consulting with "his manager" over the phone, he provided an explanation (cracked heat exchanger). Long story short, get a call from office stating "I have a past due balance" while the tech is still in my house. I then get a call five minutes later asking to schedule an appointment for an estimate and financing options to replace my furnace! I informed them that my request was to check CO level. How can you make such a recommendation without a detector? They said they would send someone the next day with a detector. Too late, credibility gone. They may be a good, reputable company...I just won't be calling them. FYI: Your explanation does not match the evidence...! If air was seeping into the flame it would show yellow and/or orange! (see pic) Eventually confirmed, not by Cyprus, no CO detected, furnace fine and reason for intermittent chirp was due to a faulty CO detector...case closed"

"On Friday 10/6/2023 Cyprus air sent one of their technician. After my 86 year old mother call to have her boiler service for the yearly maintenance. The technician that came was limited in his mobility due to the fact he was wearing one of those orthopedic boot on his foot. So he couldn’t get down to look underneath of the unit . What he did do he took pictures of the unit , took the door off and looked inside and placed it back . She was charged $139 for this service call. Two days later when she turned the unit on it something went wrong the water was pouring from the unit and she called to have a technician to come to check it out Again. After it had supposedly serviced two days before. The second technician came on 10/9/23 and he checked everything and got on his knees and stopped the water from running, checked all the radiators , also the thermostat. Which was supposedly done from the first visit. Which I can’t say anything bad about the second visit. My issue is why did the company call my mother for another $99 the next day . I called to speak with the service manger about this first visit and was told by the woman who answered the phone that the manager was all busy . She put me on hold and never came back . I would like for the $139 to be refunded for the first visit for lack of service. Yearly maintenance is not taking pictures Only . The photo is water pouring from the boiler that my mom 86 years had to keep dumping from 10am to 3pm until the technician came to fix it . This is based on the first called for service and the unprofessional call taker who lied about she can’t get a manager Update 10/23/23 I had a 3rd visit from Cyprus remember the first service call for maintenance was 10/6 $139 on 10/9 a call back due to the fact water started pouring out of the boiler after the first maintenance check . A second technician came out drain the boiler, they called on Tuesday asking for $99 for that visit. Got another service visit on 10/23 which the unit is still dripping water . Guess what ? A quote was given for over $2,000 to repair a pressure relief valve. This company is trying rip off a senior on limited income. What’s sad about this my mother is still paying on this boiler that cost her $11,960 and it’s 3years and the Manager Ray sarcastically told me the boiler wasn’t new . I gladly gave Ray a tongue lashing too. this isn’t his mother he’s ripping off it’s my mother. I’m sure if it was, he’ll be furious too. Please don’t use this company"