Ferguson Bath, Kitchen & Lighting Gallery 5650 General Washington Drive, Alexandria, VA 22312

"Don't buy your appliances here. The purchase experience was good, and Najib was knowledgeable and not pushy. However, their customer service leaves a lot to desire. My washer/dryer didn't work out of the box, and they are making me go through GE Warranty which is taking two weeks to get an appointment. Pamela Neighbors says there is nothing they can do until GE tells them they can replace the unit. They also don't change out vent hoses, which even Best Buy does when they install washer/dryers. Next time I'll just go to Best Buy where I get better customer service."

"I ordered vanity, sink top, faucet, shower/bath fixtures, toilet from you guys. So excited for my High quality items to arrive. I started this process several months ago. I ordered a vanity/sink that were too big. Called to have it replaced, verifying in an email that I needed wide spread sink top. I NEVER heard back from my associate regarding that email or concerning the mistake he made ordering the new size sink top. I called again, 3rd try, spoke to several nice people to get the correct sink. Finally delivered, it was the wrong one. I called customer service several weeks ago, although they were always helpful, The wrong one was just delivered again. This is for the only bathroom in my house. I moved back in based on having a bathroom. Now, about a month later it continues to be a problem. I was told that they open the product when they receive it to confirm it is not broken. How about to confirm it is the correct item? Twice? What am I suppose to even do? I have a vanity and the faucet, waiting for the sink top. Do I return everything? I based the entire bathroom off the beautiful faucet selection, which matches the shower. Who can get this right? I would really like to have a bathroom sink. Meanwhile, now the tankless hot water heater I bought from Ferguson is also not working. Very frustrated. Please help."

"I have a midcentury modern home with track lighting. I wanted to replace some fixtures, but could not identify compatible fixtures online. Bernie K. was able to identify it quickly and accurately. I might have given up on the project without his help."

"Not a bad showroom, but I wished that the tags were marked with the brands/manufacturers. While there were lots of chandeliers, we were on the hunt for single sconces for our home bar and only found lights for bathroom vanities and a handful of outdoor sconces. Prices didn’t seem astronomical, so that’s good, but we didn’t find what we were looking for, unfortunately. If you use Google maps to arrive, make sure you drive around to the front, especially if you’re coming off of I-395. Google led us to the back of the building."

"Great resource for figuring out what you want, and the people are very knowledgeable. If you need custom cabinetry, they are experts."