Bray & Scarff

"If I could shout it from the rooftops, I would shout "BRAY & SCARF IS SUPERB!" Our 2nd refrigerator/freezer we knew was on its last legs, but we didn't know it was dead! It was. We have a 2-month supply of frozen food coming this Saturday and had no freezer to put it in. I have worked with Marilyn at the Mt Vernon/Alexandria Bray & Scarf and, because she was so helpful, I called Sunday and she was there. I explained my problem and within 10 minutes she had the perfect substitute chosen and a Wednesday delivery. We spent a few more calls getting the small details covered. All in all I probably spent 30 minutes total getting what I needed FAST. I am sure this kind of service would never happen at any of the "big box" stores. Not only that, service on their maintenance programs has been spectacular and resulted in a brand new microwave to replace my temperamental microwave. We have bought all our kitchen appliances from Bray and Scarf for the last 15 or 20 years. This has paid off for us with consummate service and follow through. Why would I go anyplace else? BC Mann, Mt Vernon"

"Alex from then Alexandria store was our sales rep when we bought appliances for our kitchen remodel. The oven was damaged during delivery, but we didn’t know because it remained boxed up in our garage for 2 months. Upon unpacking the oven, we discovered the damage. I called Alex and he was all over it and he’s getting us a replacement in 3 days! Just awesome customer service. Alex even sent me a personal text to confirm the replacement details! We’re definitely recommending and sticking with Alex and Bray and Scarff!"

"Lu, the Appliances Specialist, was very helpful, and patient, with helping with my decision to purchase a stackable washer and dryer. He even processed the paperwork for my rebate. The delivery and installation staff was professional, courteous, and assured me the installation would give me the additional space I needed. I was very satisfied with the entire process."

"Bray and Scarff is by far the best option for a personalized experience with competitive prices. We needed a new washer and dryer ASAP and salesperson Alex guided me through various models/options at different price points. The new appliances arrived and were expertly installed in just a few days! They are an antidote to the big box stores."

"The reason why I keep returning to Bray and Scarf is their friendly and professional sales persons. When you walk in the door, someone immediately says hello to you and they come up to you and ask what you need. In any other store, for example, Best Buy, you can wander through the appliances and no one comes up to you. Of course, at Bray and Scarf the service repair people are first- rate. If you ever have a problem, they will arrive promptly and take care of whatever you need."