Pandora Outlet

"I was here about a week ago December the 9th where I was shopping and was asking the store manager Elsey for help and she was very rude and inconsiderate. I was trying to ask a very simple question and she cut me off and told me no, i can’t help you I’m off and walked away ."

"I was looking for a gift and visit this location. The entire experience was excellent, Hector took the time to explain the various design choices, materials, and styles available. He answered all my questions and concerns with professionalism. Thank you, Hector, for making my shopping experience exceptional. I definitely plan on coming back to Pandora in the future."

"If I could I would rate zero stars. I have shopped at this location several times and was not belittled and disrespected like I was yesterday by an employee. I was called a scammer. And was told that I was scamming . And look like a scammer. I replied really! And with a firm straight face the employee said yes. That I had a scammer look to me. And I could scam and look straight faced like u wasn’t. The employee said that my email came up red. And he had to flag my account. A few seconds later, my information popped up. And then I was able to cash out. This incident occurred in front of my spouse. Not sure if others heard it. But there were three different nationalities shopping in the store. And there were two other employees. Mind you, this employee left four charms on the glass with me. Why he assisted another customer that I told him was okay. Because they only had a pricing question. I had went to shop six charms but left with four. Due to two not being in stock. And I took of one, but the employee deleted both. I don’t think I will ever visit a PANDORA store again. If they allow the employee to still be employed there after what I feel was stereotyped and discriminated against based on appearance and race. This was the first time that I was helped by this employee. And it was the most unpleasant and worse experience that I have ever had. All of the other employees and experience has been courteous, friendly , kind, knowledgeable with outstanding customer service. This employee was abrupt,, cocky, dominant, the list goes on. Now my spouse is thinking about why the employee would call me a scammer and say that I was scamming yesterday. Like he is so puzzled as to the point, it caused an altercation between us. Because I shop at that location more than other locations. I am upset and confused as well as to why I was disrespected and talk to in that manner: He conducted himself as management. So I removed myself from the store peacefully. Not causing a scene or ending up on someone’s social media page as another stereotype angry black woman stereotype. I did take the survey. I called the store twice this morning but got no answer. So I called the corporate office and filed a complaint. I am stuck in disbelief. I am not angry, I am confused and emotionally disconnected from reality at the moment."

"I visited this location to exchange a bracelet I purchased from a different location. The gentleman, Kenan, was very nice and took his time. He even took time and detail in cleaning my existing bracelets. I liked how even though the store was busy that him and his coworker still gave the attention of each customer as well as acknowledging new customers. I definitely recommend this location and their staff."