ALEX AND ANI

"Great experience from start to finish! The new manager Eliana is amazing!! She was so professional, helpful, and warm. Me and my sister really appreciated her patience."

"I came to this location on 10/1/23 at 550pm, they close at 6, but I wanted to stop by to see if they had something I had seen online. Before I could get through the door a young lady blocked it and asked her co workers if we could come in, before we came in the co worker asked “are you buying anything?!” That was so rude and tacky! I did plan to buy but after that question, no I will not spend any money here. They ain’t want me too anyway because they had already shut down their register! Do you all really want people working for your company that’s causing you money and being rude to your customers?! It was ghetto!"

"My son recently purchase a cross necklace for me online. I went to wear it and the necklace split in half as i was putting it on. They do not give an option to return damage products, their online hours are not convenient for customers to handle returns and damage products. They have to understand people do not have money to waste to purchase items that isn't worth getting if it's going to come damaged. I want a new necklace."

"I came to this location at 7:53pm and they close at 8pm… the two women would not open the door to service me. One woman has dreads and the other straight hair in a ponytail… this isn’t the first time that I’ve come during business hours and refused service… if a business is supposed to be open until a certain time, it should be just that, open. I’m typing this at 7:58 as they look at me blankly from within the store."

"I visited this location on 8/18/23 along with my friend in hopes to find 2 perfect gifts for 2 friends that we would be celebrating. I asked to see the bracelet with Frida Kahlo because 1 friend is an artist and loves Frida's work. The clerk Anise, showed me the last bracelet with Frida's picture on it and the bracelet was tarnished. After bringing the condition of the bracelet to her attention she seemed very disinterested in helping us find items that we loved. We continued to browse the store on our own with no suggestions from the clerk. I found 2 bracelets to give but we purchased no additional items. My friend is a shop-a-holic and loves jewelry but the energy from the clerk caused us to leave and shop elsewhere."