Helzberg Diamonds

"Approximately 3 months ago after celebrating 13 years of marriage, I experienced a daunting realization that the main diamond on my ring had gone missing. Searching frantically for my insurance documents and not finding it, I decided to call the Helzberg Columbia store to see what options were available. The 1st representative I spoke with was pleasent and very helpful. She found my insurance information and advised that I wouldn't have an issue when I came in to have the diamond replaced. When I got to the store i was asked for all the details of the diamond -cut, clarity etc. in which I did not know. Fast forward, my ring was sent off and i was then advised that i may not get the same diamond as a replacement of equal value, clarity etc. Disappointed to her this news i continued to question the valitity of what i was being advised. I was told that no other store would advise differently or be willing to help especially since it was the main diamond. To top it off i was advised i may have to pay over 3k to replace it. After a few back and forth conversations with a representative who did not have the will to help me resolve this issue, I called another location. Upon calling Helzenburg Oxen hill, I was greated by the most helpful staff here. You could tell that they genuinely cared about my experience and went the extra mile to assist me. Mrs.Tonya & Mrs Corazon, were the absolute best! I don't know what level of effort it took but she found all the details of my original purchase, the information about my diamond etc. Not only did she ensure that the correct diamond replacement occurred she and her staff were a true example of good old fashioned Customer service! The new aged Chick-fil-A "my pleasure" type of service. It's unfortunate that I had to drive over 1 1/2 hours to resolve an issue that could have been handled at my local store when gas prices are at an all time high but the experience was worth every mile. Huge THANK YOU to the oxenhill Helzenburg staff! You all are truly amazing! I hope that this store gets the accolades it deserves and that each customer who spends thousands of dollars in sentimental diamonds have an opportunity to be assisted by staff like yours who will make every experience a good one!"

"I just picked up my necklace for my daughter that needed to be repaired. It turned out beautifully. The service I received from Theresa and her team was amazing!"

"Had an awesome experience today at the Helzbetg Diamonds Outlet, Oxon Hill. Had my wife's ring resized in two days. We were assisted by Corazon Nichols (DCA). When we went to pick it up I saw a ring that caught my own eye. What a great deal and bonus gift due to price spent. We received quality treatment and the experience was very enjoyable."

"After many horrible experiences at Kay's the wife and I decided to give Helzberg a chance. They were phenomenal. They not only helped us find the perfect ring that is better and at a more reasonable price than Kay offered, but also honored their warranty and didn't try to upgrade or charge us extra. They also took in the Kay's ring to fix and clean it cheaper than Kay's offered to even under their warranty."