Aa Dependable Appliance

"Very experienced technicians. Quite knowledgeable. Always my first and only call."

"I had some experience with this company when I had home warranty. If memory is correct I think they replaced the control panel of our wall oven. It was fairly decent turn around time given the circumstance. I understand the techs experience as I used to be a service tech in my previous jobs. The big difference is in my previous industry I only service one brand and 5-6 models. The appliance techs work on several brands and multiple models so it is almost guaranteed they dont have the parts they need on hand. They really do their best because the only way the customer is satisfied is when they have fixed the issue."

"Lucky did a great job at a great value. He found the issue with the junction box, fixed the broiler, and identified the underlying issue with the washer, all for a few hundred dollars. Saved thousands and extended the life of my appliances."

"I really wanted to rate this company a one. But I can’t justify a 1 rating. I still want to be fair. He gave me time to expect him between 2p and 3pm. He got there close to 5pm. He charged me full price for something that wasn’t a repair. He wasn’t there not even 30mins. I didn’t question it. He place a sticky tape at the bottom of my fridge. I know for the future I will not use them. I believe he knew by charging in full was wrong. I thought a discount would have been appropriate based upon the late arrival . I want to make it clear I did want anything for free. I thought he would have charged me for a half hour of labor."

"Technician (Fred) was/is very knowledgeable, courteous, and professional. He is an asset to AA Dependable My 1-star review is based off of office practice(s) and a lack in their communication. AA charges approximately $100 to diagnose an issue (you pay that no matter what). Know that you will most likely not receive a repair on the day of diagnosis (little to no parts are kept on trucks) After a phone call to set up the repair (should you decide to go with their estimate of parts and labor cost), your labor portion is under an AA warranty for 30 days; 90 days for parts) I called in after our refrigerator hinge was repaired/replaced (it was making a squeal noise) and specified that “since it is under warranty, I’d like to have it checked out” The receptionist replied, “yes, we were just out there….I’ll get you scheduled” On day of the appointment, Fred called to give me the range of his arrival time. At that point, the noise had stopped (maybe the lubricant had settled in?) I mentioned this to him and asked, “should I still have you look at it since it’s under warranty or just cancel the appointment?” He thought it best to give it thorough look just to be safe. Upon completion of the job, his office insisted he collect the $100 labor fee since the prior repair occurred 33 days prior. I called later to explain to AA that had I known (or better yet, had the receptionist relayed that we were out of warranty UPFRONT) we would have: 1. Probably still made the appointment and paid the $100 (who wants a squeaky fridge door?!) but we would have known the cost going in -OR- 2.cancelled the appointment when the tech called with the arrival time window since the noise had stopped. The receptionist merely apologized and reiterated their warranty policy and that “30 days is 30 days, not 33” and that I should keep better track of my repair dates with the carbon copy they provide after repairs. It should be noted- my wife and I have used AA for over 10 years and have spent thousands of dollars with their firm. Until now, their services have been fair. $100 will not make me poor or AA wealthy, but the underhandedness is still apparent. Unfortunately, this experience will have us seeking services elsewhere."