Hyatt Regency Princeton

"Hyatt Regency Princeton is located off Rte 1 in Carnegie Center. Convenient travel to Princeton University and Princeton Junction Train Station. The guest rooms are specious and clean, some with nice views. There are often parties during the weekend. Some party goers were so noisy after midnight, you could hardly sleep. During my stay in Hyatt Regency Princeton, there were multiple unauthorized charges to my credit card. The total amount exceeded the room charge plus credit (holding). When I asked the manager on duty about the multiple charges, he told me:"Don't worry. These are charges held by the Hyatt Regency Princeton. Once you check out the hotel, we will release all charges within 48 hours." Now I left the Hyatt Regency Princeton N x 48 hours, my credit card still has unauthorized charges more than the sum of room charge plus credit. I have called the front desk and the billing department of Hyatt Regency Princeton for an explanation of the overcharges and a refund. They can't explain it and push me to call my credit card company. Why is the billing so messed up? My suggestions for any future guests: if you are sensitive to party noise, you'd better find another quiet area hotel. If you stay in Hyatt Regency Princeton, watch your credit card charges that may cause you trouble later!"

"This hotel is old, way overpriced at $300 a night, and has non-existent service. We tried to all day and night to get confirmation on shower chair availability. Nothing. The front desk staff is completely useless with zero follow-up. They simply don't care and have no idea what they're doing. We never did see a manager our entire stay. Blind leading the blind. Little things like no microwave in the rooms, all hand sanitizing stations were empty, exit doors that also provide access to adjacent hallways are randomly locked; staff has no idea why and refuse to look into it, elevators are slow and old, a cup of (terrible) coffee is $6, vending machines don't work, beds are rock-hard, and have child-sized pillows for a king bed. The list goes on. This hotel is large. They can (and do) take full advantage of its ability to accommodate numerous sports team events and weddings by driving the room prices through the roof. Yet none of this money is being put back into the hotel. Reminds me of Vegas; old, rundown hotels that make enormous amounts of money because of their sheer size for accommodating large groups. Makes you wonder where this money is actually going. The downstairs lounge and bar area is expansive and nice (and very overpriced), but everything else is old and not maintained. This is in no way a 4-star hotel. If you have a choice, go elsewhere."

"Very much enjoyed the short break /two nights stay! Excellently designed hotel space with the water /pond feature and live plants, open atrium almost reminding cruise ship, and excellent service overall. Great breakfast service especially, and fast check in. One issue was some noise for the room with the inside balcony, but nice water sound compensated for the small inconvenience. Great and unexpected experience overall as we usually stay in Princeton Inn."

"I wanted to love this place and my room was an ivy suite. Not one real glass and when we requested them after waiting 30 minutes we went to the market where Julia was very kind and gave us some. They only had one bottle opener for wine in the hotel so then we had to go back down with the bottle and allow her to open it. Very strange. Breakfast was very nice and our servers Robin and older gentleman were terrific. We really enjoyed the buffet. The market there is nice with lots of cold drinks. Alcohol, snacks salads and more. Grounds are lovely however can’t walk to anything from here. Plenty of free outdoor parking here. The acknowledged our globalist status and were delightful including Kim at desk however at night staff seemed disinterested and slow to help. Would stay again and want to try dinner here"

"Had a good trip to the Hyatt Regency. The room was spacious and clean with a very large bathroom. The interior of the hotel was well appointed and everything looked modern and in great condition. You'll often notice that the carpeting in the hallways when it is new, makes it difficult to pull your rolling suitcase. However, that's a good sign that the carpeting is plush and up-to-date. The only issue we had, was that the restaurant was closed because of a corporate function. That meant that we had to go off premises in order to eat. That's something that, in my opinion, they should make provisions for so that guests are not inconvenienced. I will say that the management team responded to my comments in a very satisfactory manner."