Brightwood Forest Apartments

"I'm an new resident at Brightwood Forest Apartments (BFA). During the initial walk through of my awesome apartment I found only two issues. So I used the BFA Resident's Portal to submit a maintenance request, so easy. My request was answered and fulfilled the same day to perfection. Thank you Brightwood Forest Apartments (BFA) staff. Staff to include all, especially Nicole, Dani and Vlasta. Sincerely, Mr. Raymond"

"They keep closing my maintenance request and nothing has been done to fix it. 3 appliances are broken: washer, dryer, dishwasher. EDIT 11/14/123 I received a bill from collections from this company after being told my account was paid in full multiple times. No one took the time to explain to me how the utilities work on the last months and how it can often be back dues after move out. Kei B. a property manager was amazing, took the time to explain and even sent me the collections info so I could remedy the situation promptly ! She is the ONLY reason I would consider giving 5 stars again! I hope she is well taken care of by this company, she was gracious and patient. Excellent member of your team!"

"I just renewed my lease for the third year in a row. This community is very clean and quite and the neighbors are friendly and respectful! Lots of green around, it’s located next to Cloverdale park and is less than 10 minutes from shopping centers including Potomac mall. Kei, the manager is very kind and patient. I had very a complicated situation but she happily worked with me and made sure my renewal process went very smoothly. Thanks Grace Camuy for the excellent customer service, always answering all my questions related to my lease renewal. Not forgetting the maintenance team who have always resolved my requests within less than 24 hours. I feel so at home at Brightwood Forest and happy to call this place home for the next one year!"

"I had a carbon monoxide leak from my oven and it took them almost 24 hours to address it. While waiting for them to respond I had to call 911 and they sent over the fire department."