UH Cleveland Medical Center Emergency Room

"I recently went in twice for nausea vomiting for the past few days plus dizziness and unbalance. First time, they kept me in the waiting area throwing up and fainting. The nurses upfront are unnecessarily rude to all patients for no reason and I'm not sure why they are even employed. That night they just sent me on my way with meds that did not work. Went back in after worsening symptoms and the nurses and doctors treated me so much better and were very kind and informative. I had optometry tests done and they said I mostly likely have fluid that is putting pressure on my brain so I had an MRI and spinal tap. Couldn't finish the tap because the needle "wasn't long enough" so they kept me overnight to get it done in the morning. Come to find out next day they decided to just discharge me and told me to make an outpatient appointment with no further explanation. So what was the point of staying overnight? If I had to guess it was probably because they needed the bed and/or my insurance was cut off. Meanwhile I STILL have the symptoms from when I came in. Overall I would not recommend going here for something very serious because they don't give you much answers and you'll be hearing different reasons for what's wrong with you from different people. It is not safe"

"The ER is a joke, I love UH, but hate the ER department. They use to not be so bad. The last few times has been horrific. If my head was hang off, I will beg someone pls take me else where"

"This ER is awful. No person needing medical attention should be treated this way. My very healthy and very active 90+ mother went there due to a positive covid test. Bad cough, fever. That's a high risk group. 7 hours later, still waiting for a doctor to read tests. They have her sitting in a wheelchair in the hallway by the nurse station. (With many others also waiting) Totally ridiculous."

"Had a serious fall while visiting family and luckily, we were at a museum nearby. We were attended to immediately and received excellent care during an upsetting time. We live out of town and didn't have all of our paperwork that was needed, but the staff worked with us and we were able to get them what they needed a few hours later. This ER was our only option due to its location, but our experience was quite positive. I have nothing bad to say. We were given updates every 30-45 minutes in terms of what was happening and everything was pretty smooth. Perhaps we had a better experience because it happened very early in the morning and they weren't full yet."