PetSmart 131 Town Center Road, King of Prussia, PA 19406

"never taking my dog to get groomed here again. she came home with small/large scratches all over her body that turned into scabs a couple days later. they were too agressive with brushing or washing. there was no allergic reaction, they probably brushed her too hard. i dont know what happened they told me my dog behaved well."

"DO NOT USE GROOMING COMPLETE UN EXPERIENCED RUDE AMATEURS! Nicole and Melissa in grooming lacked skill and professionalism. Was quoted 77$ for service then at drop off was told I have to pay for a “ defurminator” I refused a defurminator because of vet and many other real professionals are against it due to injuries and the fact it cuts top coat plus it wasn’t needed because she’s not a heavy shedder in winter. They did it against my wishes and tried charging me 140$ ! My dog has patches throughout her coat, her paw pads were not trimmed, and they shaved one leg not to mention they gave her back still wet ! And tried to argue they have so many years of “ experience “ what a joke. If it wasn’t for Jake actually listening to my concern and seeing the damage I would of lost all respect for petsmart."

"Horrible Do not let "Lauren TwentyFiveLbs E" groom your dog. Suggested to acquire package to work easier around because my dog's fur was matted due to her having to wear a cone agreed to the package to help but left her patchy, didn't notify of any other extra services done to my dog until after, and didn't even ask if I was okay with it. My dog's eye was shut closed when coming home and got an eye infection while at the grommers. Nicole, the store manager, was too busy to come and deal with the matter, so she instructed one of her coworkers to do so and provide me with a free eye solution, this did not solve my problem. Simply awful customer service and experience. If you care about your fur babies do not, bring them here."

"They refused to sell me my dogs prescription food because apparently his prescription card expired over a year ago and I wasn't aware...but they have sold me the SAME EXACT FOOD for the past YEAR! I've been going there and they never brought it to my attention before, until my last visit there. So I couldn't even buy the food because I had to get his vet to fax over an up to date prescription which had me wait too long I ended up leaving with nothing. So I had to feed my dog something else (I hope this didn't cause issues on his health). My dog has been on the same diet for over 2 years, they could have looked into my account and see in my purchase history that I've been buying the same exact food, even when the prescription was expired! I don't know the names of the 2 that poorly handled my issue, but the one was a dorky red headed cashier, and the other was I believe the manager, younger kid with a beard."

"Pet photos with the Easter bunny was a huge success! Always well stocked and the employees are great. Even did the 6 week puppy training classes and really learned a lot."