Walgreens

"The store is organized but the pharmacy needs to trained one of the staff just one staff ruined my day and need to be trained on how too interact with customers"

"I am so happy to see this place is back open. This is the best Walgreens location in the world."

"These pharmacists pick and choose who and when a patient needs thier medication. They play games with peoples lives. An internal document kept secret by the nation's largest drug store chain has finally been obtained. It reveals why Walgreens is now turning away some customers and refusing to fill their prescriptions. "We were told patients are not supposed to know we're using [this]," said pharmacy technician Marianne Ryan. "But I don't think it should be some big secret. This form had to be filed out by the pharmacist, so I think patients should know what's on it." Ryan is talking about what Walgreens calls its Good Faith Dispensing Policy checklist. The controversial checklist – and the policy behind it -- first came to light earlier this year after 13 Investigates reported many Walgreens customers are facing problems when trying to get prescription refills for pain medication. Walgreens patrons across the nation said their prescriptions were being delayed or denied because of a new pharmacy policy, but Walgreens would not tell them what the policy is. When The Walgreen Company corporate headquarters was contacted for more information, the pharmacy chain declined to provide a copy of its GFD Policy, explaining it is for "internal use only." But after the investigations quickly spread across the Internet and more patients began speaking out, Ryan decided to leak the checklist to to help educate consumers. A separate source provided us with a copy of the full GFD Policy. geographical proximity to the drug store (far distances that cannot be explained are a red flag) Whether the prescription is being filled on time (attempt to fill early is a red flag) Whether the patient is paying for the prescription using insurance (cash is a red flag) Whether the quantity of pills prescribed is considered excessive (more than 120 pills is a red flag if paying by insurance; more than 60 pills is a red flag if paying cash) Whether the patient has been taking the same medication and dosage for a long time (more than 6 months is a red flag) Based on the results of the previous steps and questions, Walgreen's checklist instructs pharmacists to use their "professional judgement" (sic) to determine whether the prescription should be filled or the pharmacy should take the additional step of calling the prescribing doctor to ask more questions. If a call to the physician is needed to further verify the prescription, the checklist directs Walgreens staff to "verify/confirm any number of the following points" with the doctor Prescription is written within prescriber's scope of practice Diagnosis Therapeutic regimen is within standard of care Expected length of treatment Date of last physical and pain assessment Use of alternative/lesser prescription medications for pain control Coordination with other clinicians involved in patient carePrescription is written within prescriber's scope of Diagnosis. We are pawns in there games to control peoples lives. Something needs to be done, not all of us are drug abusers."

"Spent 78.00 on items, at checkout, they give me a coupon for 10.00 in rewards next time I spend at least 10.00 there within the next 7 days. Why do they need to put an expiration date on it? Chances are since I just spent almost 80.00, I'm not going to need to buy anything within a week. Also, why not just give me the coupon, its like you constantly have to make purchases here to be able to use a coupon " next time". I'll stick to Rite-Aid"