Old Navy

"I usually don’t write reviews but today was the worst experience with Lexi I’m pretty sure was her name she wears glasses extremely rude I don’t need her to say hi but first she didn’t even look up when she started checking us out which okay she might be having a bad day but then she rings up in item that comes in a 5 pack and we didn’t know since we doing it single with a tag and I come back 5 min later to ask her when I realized and nicely just asked why it was a different price and I guess that bothered her and gave me attitude saying i don’t know others return it I was like oh okay can I just get the refund and then she looked over at her coworker and have her a look and I said there’s no need to give attitude and she answered back giving more attitude and throwing back the money that’s extremely unprofessional I never thought a simple question would bother her for her to act the way she did and manager seemed to not care and didn’t want to give me her name when she walked away it’s upsetting I was with my niece and she had to see all that"

"I’m starting to wonder why anyone would go to a store anymore. There had to be seven employees, all working at the back. No one to help myself or another woman who literally went to drag an employee to the front to check out. Didn’t really have my size, which is not super uncommon. I definitely wondered at what point I should just give up or just leave without paying for my item, which I definitely could have. Online is just way easier."

"Carter was absolutely amazing! He was able to help me with my return, exchange, and show me new items I was interested in so efficiently! Great customer service, in addition the store was fully stocked and clean. Great location!"

"Store closed 30 minutes early and I was unable to pick up my online order at curbside. We parked and notified the store via the app. When. No one came out I walked up to go in just in case they were busy. The door was locked at 840 when I tried to open it. That was after waiting almost 10 minutes in the parking lot. All the lights were on, to include the register 1 light, but no one would answer the phone or respond. Very disappointed. The shopping items were for a birthday. I rushed to get there before closing only to find they close early. Online schedule hours are listed as open until 9pm. We arrived around 8:35pm."