Lilly Pulitzer,

1123 King Street, Alexandria, VA 22314

"YOU ARE ALLOWED TO RETURN NEW ITEMS WITH TAGS EVEN IF YOU BOUGHT THEM AT A DIFFERENT LILY LOCATION AND DON’T HAVE THE RECEIPT. It is sooooo disappointing that even Months after experiencing TERRIBLE CUSTOMER SERVICE at this location, their associates continue to lie to anyone who has walked in without a receipt about not being able to return an item. This is a luxury brand that deserves better customer service at this location. Because I had sucha terrible experience I will not go back into that location. During my negative experience I learned that all the associates have to do is type in the stores code where the customer bought the item followed by their receipt number which they CAN ACCESS by your phone number and or name or they can through calling customer service. Lily associates at old town location: Stop denying customers the ability to return an item without a receipt because your “system can’t do that”. It makes you look BAD. Do better. Please. Kindly, A Lily loving customer who now only buys online or goes to Tyson’s."

"Had issues with the person working the checkout not emailing me the receipt for my purchase. Called the store after I left and was informed there is nothing they can do. Would recommend just buying your Lilly online and not from this store. I'm Worried now that since this was a gift it cannot be return if there is an issue."

"Lilly Pulitzer, is a high end store with good prices for everyone. Love the customer service in the store & online. When you e-mail them with questions they response on time & are true professionals. I highly recommend this store!"

"Brought item with the tags, in new condition back to the store because it didn’t fit but since it was a gift I didn’t have the receipt. I was told “so sorry nothing we can do”. Pretty poor customer service."

"Great staff, attentive, good customer service"