Ferguson Bath, Kitchen & Lighting Gallery

"We bought all our appliances for our new house through Ferguson. The lady that was in charge of helping us, her name is Victoria, had our kitchen layout drawings to work with but she still sent us a fridge/freezer combination with doors that open the wrong way. See photo. When I asked her if they could send the correct door configuration, she simply said no. I asked if they could just swap the fridge/freezer location, they said it will cost me $1200 for their labor. At this point, I don't know know what to do. I really regret buying my appliances through Ferguson, when I had other suppliers to choose from in the beginning.."

"I was really surprised when I called today to ask for a copy of the receipt of a faucet I bought with them, which is under warranty, and the operator told me that they do not keep copy of receipts for more than one year. She didn’t even try to suggest a solution. Very bad customer service!"

"They helped me track down replacement cartridges for two bathroom sinks that were installed about 20 years ago (and purchased through Ferguson). Needless to say, both discontinued. One was a Kohler, and one a Grohe. Grohe supplied both under lifetime warranty. Sadly, Kohler, which offers a lifetime warranty to the first owner, would not provide theirs under warranty since I was unable to show an original purchase receipt. Fortunately, Grohe did not hold us to that standard. Thanks to Ferguson, in particular, for working through IDing the Grohe faucet, which required first identifying the manufacturer, then working with the manufacturer to confirm the model."

"It's a great showroom to go and see all of the many combinations that you can use to make a truly wonderful kitchen or bath. They have all kinds of tubs all kinds of fixtures everything from clawfoot tubs to big soakers chef quality kitchen appliances built-in stoves they have things down to the last detail including drain grates. If You're looking for ideas This is the place to come. The showroom attendant's are polite and courteous and they did try to assess my needs. I would definitely return and recommend this place . A great place to shop"

"I used Ferguson for my kitchen remodel and had a wonderful customer service experience. Dezra was fabulous to work with, she noticed a design flaw in our original layout, brought it to our attention and helped us resolve it saving us thousands of dollars and time under construction. Leslie helped me pick out my lighting and it is honestly the number one thing people complement most when they walk into my kitchen. Pam was easy to work with and knowledgeable when it came to picking out my sinks and Amy chose the perfect hardware to complete the look I was hoping to attain. Thank you for a wonderful experience!!"