Office Depot

"Great store. Mike helped me in Copy&Print, and he was AWESOME! Very detail oriented and great customer service skills. My work project came out perfectly with his help. Thanks Mike!!!"

"Employees here are very friendly and helpful! They made me feel very comfortable when I needed help with printing and laminating!"

"Wow, it's been a long while since I encountered abysmal customer service that I find it so shocking when it does occur. I've been printing our annual holiday letter at Office Depot here in Chantilly for close to 15 years. It's just 200 color two-sided copies, pretty straightforward. I apply a corporate discount card to give me a significant discount on the total price. I've given praise when it's gone smoothly, but likewise when it goes terribly I have to call it out. Wednesday at 5pm, there are two people working the entire store. And it's fairly empty, to be fair. A manager and a print center employee. I waited at the counter for a minute, and the manager asked if I needed help. Here's the exchange: I said yes, I'd like to make 200 color copies of a file on this USB drive. "Oh, well if you want to leave it here with us you can pick it up tomorrow afternoon." "No, I actually need it this evening. It's a 10-minute print job on the big machines." "Well we are really busy." (Zero, I mean none of the machines are actively printing or doing anything. They're all dark.) "Well I've always just walked up with my print job and maybe waited 20-30 minutes for other people ahead of me, but I know this isn't labor-intensive; it's just set to print and let the machine do its thing." "Oh, you would have had to email the file to us to get in the queue." "Really? For 15 years I've just walked up!" "That's been our policy for several years now; after 2pm we can't guarantee same day pickup." "Here's my receipt from last year, sir. I literally walked in, waited 30 minutes, picked up my print job at this price per copy." "3 hours before closing?" "Yes, for a 10-minute print job!" "Well, I can suggest self-service." "Will I be able to apply my corporate discount code?" "Yes, you can." Then, 15 minutes of wrestling with the self-service machine. Doesn't accept my corporate discount card, pricing is 3x higher than my discount rate, won't allow me to print more than $75 worth of the pre-authorized amount on my debit card, and manager of course disappears to back of store. Print Center employee takes pity, asks if he can help. He tells me the machine is charging me full-price for self-service print rates; I said I don't mind setting this to print but I want the rates my company has negotiated. Can the manager adjust the price after I've printed? He walks over to get the manager to ask. Manager says there's a new discount program, I can't get my negotiated rates at self-service counter. "Ok, so you're telling me I can pay 22c per copy at the full service Print Center but I'd have to wait 24 hours to get my print job back for the 15 minutes of actual manpower it will take. But if I do the labor for you at the self-service machine, you'll charge me 66c per copy. Essentially 3x more expensive and I'm doing the actual work for you?" "Well you can't skip the line, it's hours before closing, and we are very busy." (Again, no machines are running. None. I'm the only customer in the store.) Then he adds, "If you need it tonight, I'd recommend the self-service like I told you before." "At 22c per contract rate?" "No, I can't adjust the prices." "Aren't you the store manager?" The guy was argumentative and a giant blowhard with zero customer service skills. Wasn't willing to help me or honor contract pricing. Just wanted to count the minutes til he could close the store. Really...everything was so, so different in December 2022, just a year ago? No wonder the company is going under. In another year, with this attitude at the manager level, I wouldn't be surprised if it shutters its doors. I drove 5 miles down the road to the other Office Depot location in Fairfax, walked right up with my USB drive, and the Print Center employee printed my letter in under 10 minutes at the contract rate. Funny how that works. (See vastly different positive review for this location.)"

"After waiting for 7 days straight for a business card order, On the day that was scheduled for a pick up, I waited and waited I didn’t received any notification stating my order is ready, so I called the store directly and told them when I will be able to pick up? They said yes you can come now, meanwhile I’m receiving an email about canceling the order on me! Stating that they weren’t able to fulfill the order, after 7 days of waiting!!! So I called the customer service and they disappointed me more! Please save yourself time and patience by not dealing with office Depot at all!!!"