Finish Line

"Store was moderately busy and only one male staff member was working( which was wearing regular street clothes with no name tag visible so, he was difficult to identify). I Did not feel welcomed and did not receive proper assistance. Poor customer service from the manager on dutie especially named “Katie” (store location #394). The manager was eating and having what her cell phone screen read as a 1hour and 4 min cellphone conversation with “ sis” instead of properly assisting customers. I have never witnessed a manager at any place that I have ever been in such attire: flip flops, leggings, and a t-shirt no name tag displayed. The manager refused to sale me the last pair of new balance sneakers that were on display. I ended up going to Footlocker within the mall experiencing great customer service and being sold the last new balance shoe they also had in stock. This is the worst foot action (location #394) I have ever visited. I also reported the incident to the supervisor and hope to hear from them soon with some sort of solution."

"I don't often write a bad review unless it is truly earned. The people were very nice but I had to ask to get a for measuring tool. Also the store policy is you can only try on one shoe; seriously how can you tell if a shoe fits if I can't try it on. I will never go here again."

"On December 22, I went to this Finish Line store to make a return of a pair of shoes that I ordered online. I had my email receipt with the in-store return barcode available. The gentleman that helped seemed to be preoccupied chatting with his coworker. He told me the return was processed and gave me a computer receipt and said that I would get an email receipt confirming my return, while also taking the merchandise. About 5 days later I realized the money had not gone back on my card, so I called customer care who informed me that a return wasn’t processed. The employee instead REQUESTED a return of the online order, and gave me a return label and not a return receipt. I have gone back and forth with Finish Line’s customer care who have yet to return my funds. This is absolutely unacceptable and such an inconvenience for me, the consumer. How am I suppose to ship merchandise to finish line for a return, when the Finish Line store kept the merchandise after falsely telling me the return was processed?"

"From walking into the store should have known there was going to be an issue. Not greeted when walking in had to the get the employee's attention. Upon getting to the checkout employee "Rich" stated that I could not use a military discount I stated to him Finishline always gave me a discount as I have been to many different ones. "Rich" stated that it was store policy only "Active" duty personnel and dependents could use the discount. So I left the store went to another mall to a Finishline and discount applied with no problem after presenting my identification (military veteran)."

"Ashley is awesome! I went to EVERY single shoe store in the mall looking for a size 9 men's mid AF1. Ashley and her co-worker were the ONLY employees to find a work a round for me by transferring the size from Potomac Mills to her store. This was faster then ordering online AND saved me shipping. Customizing shoes I often need to get the shoe immediately and she made that happen. This store will now get ALL of my business thanks to her. Thanks again Ashley!"