Macy's

"The store is not organized when it comes to the female clothing section. Everything is so messed up and random. Will have to spend 4-5 hrs to get the correct size of jeans. They can at least arrange clothing based on size."

"Very bad service while doing a return, the woman there had a bad face since she said good morning, like really? better say nothing instead of that attitude, then I showed her the pants to return and I told her I did not have the tag cause I thought I was going to keep it, and she got all mad, I guess because she had to do more work and print a price tag, then at the end she said Ok but next time dont remove the tag, like really? who are you? my mom? next time I will just go to another cashier"

"Over the last few years, my family and I had the pleasure of being assisted by Samia Alkhateeb at Macy's, and I must say it was an exceptional customer service experience. Samia's professionalism, knowledge, and friendly demeanor truly stood out. She went above and beyond to help me find what I needed, providing insightful product information and ensuring I had a seamless shopping experience. She also helped my son when I sent him to Macy’s to buy a Father’s Day gift for my husband, and she helped him find the perfect gift . Her attention to detail and commitment to customer satisfaction were evident throughout the interaction. Samia Alkhateeb is a valuable asset to Macy's, and I greatly appreciate the outstanding service she provided. I look forward to shopping at Macy's again, knowing that such dedicated and customer-focused associates like Samia are there to assist."

""Macy's is a shopper's paradise! The department store offers an extensive range of products, from clothing to home goods. The quality is top-notch, and the prices are competitive. The staff is helpful and courteous. With its diverse selection and excellent customer service, Macy's earns a well-deserved five stars. ⭐⭐⭐⭐⭐""

"Beware 2 different parking lots! Bottom floor with the back room has one entrance from outside, North, and top floor has east and south entrances. I always take a pic of the entrance (examples below) when I enter to not get confused. Bottom floor has been taken over by toys! Walk to the 2 sections surrounding the bottom floor backroom for all of the toys. Tons of variety have been added to the displays of beds, appliances, and men’s clothing on the first floor. Escalator going up is still broken so go ahead and walk right outside the store into the mall to use the very close by escalator going up if you don’t want to walk up stairs."