Pottery Barn

"Ordered a dresser with an expected delivery date range that was "quick" given that it was in-stock and ready to ship. The item was supposed to arrive 3 weeks ago, and online it still says "preparing to ship" with no new updates. Called customer service, and they were unable to provide any updates. Customer service submitted a ticket to another department to determine where the item is and hopefully start the shipping process, but no guarantees. I do not recommend ordering from Pottery Barn- like many other reviews, it can take a very long time for your item to arrive even when their website states they have the item in stock and ready to ship."

"Pottery Barn furniture and their rugs have been terrible quality. We had a rug that cost $1,000 that we ordered, and it fell apart after a few months. Pottery Barn customer service would not even connect us with a supervisor to discuss the situation. Pottery Barn supposedly gave us a year long warranty, but would not replace the rug, offer a refund or even have a manager/supervisor call us to discuss the situation. We have spent $50k furnishing several homes with Pottery Barn, but we will no longer buy from them given the poor quality and terrible customer service. And if we could give them negative stars, we would."

"Poor customer service at the Tyson's Corner, VA location. My family was interested in making purchase of living room furniture during a sales period (7/2/2023) and set up an appointment with an in-store designer (Shata); however, the staff member never followed up and the sales period expired. When we contacted the store manager (Alex), the manager explained the designer was very busy with other work and overextended themselves in trying to help us with our purchase. When we asked to extend the sales promotion offer, the manager said they would not do this despite the poor customer service and follow-up by their employee. The store manager offered not help or apologies. Do not waste your time with the Pottery Barn at Tyson's Corner if you are expecting decent customer service."

"Smaller than most other Pottery Barn locations, so less large furnitures but still offers good selections of tablewares."

"Ordered online, easy pick up! I wouldn't say it's ready in 3 hours - maybe 5 or so. I ended up going home before I got the email that my items were ready, but I didnt need the items right away. Beautiful layout, very festive and cozy! Staff are very kind and helpful. Would recommend for any holiday office/friend gifting!"