Hampton Inn & Suites Baltimore/Woodlawn

"This is an okay spot. The hotel itself is not bad. The area is not the best. Not a ton of restaurants close by. You have drive out to get to the better eateries. I've stayed here multiple times just for the proximity to my final destination and reason for coming to the area. I would stay again just for that reason but not if I was traveling with my family. The motel next door is definitely a sketchy spot!"

"We recently stayed at the Hampton Inn Baltimore to attend a family member’s funeral. We were very pleasantly surprised by the quality and cleanliness of our room, but what really stood out for us was the friendliness and helpfulness of the this Hampton Inn’s team. We were most especially impressed with team Member Katherine, their night staff desk person. Her professionalism, courteous and welcoming smile really helped to make our visit outstanding."

"This building is an old lady is in need of a makeover. Sandwiched in between a motel and a banquet center it’s building in a parking lot front and back. The breakfast menu needs some work. The attendant was ever present and cleaning. The breakfast are was clean and orderly. It seemed like a mix of a residential hotel. During the visit I was able to observe many residents who seemed happy. The Front Desk staff is outstanding. They are attentive, knowledgeable and friendly. Katherine did a fantastic job. The king room was spacious and well maintained. The housekeeping staff seemed attentive and helpful. They were somewhat rushed during their duties. While not glamorous, the property it is near many restaurants. There are many ethnic restaurants in the Mexican, and South America varieties. The driveway is easily mistaken as there are two next to each other, one for the banquet hall, one for the other properties. Free parking adjacent to the property. Park carefully as the parking lot is blended with the other motels lot."

"Hotel was convenient for my stay, however there were several issues. Would not recommend. * The temperature control for the room has a thermoset which doesn't work, in fact it never even comes on. I looked and found that the unit has the older version of the temperature control on the ac/heating unit. it took several minutes for it to actually start working. * Coffee and Hot water for tea were all cold and not refilled after 5pm * Breakfast on the first day didn't have any eggs and the only chicken sausage. * Bed was extremely uncomfortable and pillows were all flat and it was like sleeping directly on the mattress. I could not get a good night sleep at all. * Charged for internet. I was assure by the clerk on duty the morning i was leaving that it would be removed. I was unable to get my actual receipt because he had not closed out for the night even through it was 4am when I departed. received my receipt by email around noon and nothing was adjusted.."

"This hotel is in a very good location that is freeway close and from a brand that we are familiar with. We have stayed here on more than one occasion. That unfortunately is where the compliments end. On our most recent stay we encountered horrible service from the front desk. There was almost never anyone at the front desk. This is a safety issue as anyone could enter the property unseen. Our room was not cleaned the first day, so we specifically stated that we would like our room cleaned the next day to eliminate any confusion. The manager responded affirmatively but when we returned our room was not cleaned. That issue created the knock on effect of us not receiving fresh towels. The effect of no one at the front desk came into play when we called the front desk for towels and were not able to get anyone to pick up. After several calls downstairs I finally called Hilton Corporate to try and work the problem from there. They gave us a reference number for the problem and a promise that they would contact the manager and that the manager would personally come to our room and calm the situation. Several hours later, no manager. Also, no towels. We called corporate again. At one point during all of this I had gone to the front desk personally and I saw the manager. I requested towels and she wrote in a notebook my request as well as saying that the towels would be delivered. Several hours later I called downstairs and wow, the manager was there. I reminded her about my request. She delivered them personally. Throughout our time here we never took out any frustrations on the employees. This problem clearly was caused by decision makers higher up the food chain. Now it is my assumption that this facility is a franchise and not a corporate owned property. That's just an assumption. I can't imagine a Hilton corporate owned property would so thoroughly drop the ball. This could have been a bad set of days when people called out. This could also be that the company who runs this property simply doesn't care about customers. Who knows? The long and short is this. As a regular user of Hilton properties I have to say that I am seeing a decline at some of their locations. They have proven to be wherever I need a conveniently located property and that has served them well. After this experience however, I am making a commitment to finding alternative accommodations in Baltimore as well as other locations. Hilton has a few better run hotels that I can think of. Also... there is Marriott. There are some other issues as well, but I'll leave it here. I hope this location turns it around and fast. Unfortunately, whatever happens or doesn't happen won't be seen by me. This last stay was my last at this hotel."