#1 Cochran Buick-GMC of Robinson Service

"This dealership and the people working there ABSOLUTELY SUCK! I bought the most expensive 2020 Denali Dually that they sold during the Pandemic, and should have known from day 1 they would be terrible to work with over the life of the vehicle. They sold out their fleet of loaner vehicles, so whenever you have a warranty issue or need service, there are no loaners available. I own 5 other vehicles and do NOT have this issue with Audi/VW/Porsche/Jeep. Pure greed to sell off the loaner fleet and leaving customers high and dry. I'm not asking for a 1 ton truck, I just need a vehicle to get me home. Several months ago I made several calls to try to purchase an extended warranty for the truck but never get a call back. I had to purchase the warranty from a different dealer out of state who actually picked up the phone. Fast forward to today, and my truck has a split charge hose and a big boost leak and is down for the count at 61,000 miles. I was told that I'd need to bring the vehicle in for diagnosis and that they could not preorder parts, meaning I'd have to waste my time and hope the truck made it home and back for a second trip when the parts came in. After all, no loaner cars are available, and I live 25 miles away so the shuttle is not an option. I left a message on Friday for the service manager and nobody has called me back by the COB the following Monday. What a common pattern it seems. I called back today to try to talk to someone in service, and was instead rudely transferred to parts, where I confirmed the part may be available, but again, no way to get the part ordered to get the vehicle fixed. This has me seriously reconsidering my thought to trade the truck in on a 2024 knowing that I'll get terrible support and terrible service. Jarumi, the tech who has always helped me, is the only reason I've gone back here for service. I hope he can find a better position at a dealership that actually cares about its customers."

"Zero star If I could. I had a terrible experience with a GMC dealership and I advise those who own non-GMC vehicles to stay away from this place. They quoted me $600 to replace the sway bar but I got it done for around $180 at the dealership where I initially purchased my vehicle. In addition, the technician at the GMC dealership "recommended" replacing the backside wiper even though it did not fail the inspection. However, they marked it as "damaged" in their system. When I showed them a video and receipt of the sway bar replacement from the other dealer, the advisor lady at the GMC dealership started yelling and screaming at me, claiming I interrupted her while talking. But the truth is, she could not handle it when I caught them off-guard with receipts and video evidence. She claimed that the wiper was not damaged but could potentially become damaged during re-inspection. This made me feel like they could intentionally damage something else on my car to fail the inspection. Although I replaced the sway bar to pass the inspection, I will not be returning to this dealership for re-inspection as I don't feel safe leaving my car with them anymore. Lastly, I want to mention that the lady at #1Cochran GMC had temperamental issues. When I started my career, I was always trained with the mindset of "the customer is always right," and I was disappointed with her behavior."

"I am very disappointed. Buy a new truck there the sales men sell me on a package with oil changes other things anyways go to make an appointment for oil change and they tell me I can’t make an appointment (walk in only) and I don’t have time to do a walk-in. That’s why I schedule everything. Don’t think I will be coming back there"

"Went in for oil change, tire rotation, 27 point inspection. This was my first service of the vehicle since I purchased it last year, and no charge as part of their Certified Pre-owned program. Buick was right on it in making the appointment due to on-star monitoring and called me to schedule it. When I arrived at the appointment time in the dealers service bay I sat for 5 minutes waiting for the two service writers horsing around in the glass office. My order writer greeted me with "Whatdaya need?" I explained I had an appointment for an oil change and he told me to wait in the waiting area. He came back, two and a half hours later, and told me I was done and handed me the no-charge work order. Everything the order writer did during this visit made it clear that no-charge service orders didn't put any money in his pocket and he didn't care to be bothered. This is the first time in 50 years I spent 2 1/2 hours on an oil change and first time in 30 years I left a dealership after service they didn't run it thru the carwash."

"I would like to Thank Jeremy in service for working with us. The vehicle had some major work done and cost a lot of money. He took care of all the problems and helped us out immensely. We will be forever grateful. He is an asset to your service Dept. I only wish him the best. Thank-you, Bob and Maryrae Mikus"