J.Crew Factory,

1637 Rockville Pike, Rockville, MD 20852

"Very unfortunate experience! I have shopped here before and didn't have much of an issue. I entered the store and was looked at but not greeted. That's fine if you don't greet everyone else, but two other ladies separately walked in after me and was greeted. It really is disappointing that we still have to deal with this treatment in 2023. I am a black female and the other ladies were white. Color shouldn't matter. I work in customer service so I know what you do for one person should be done for all. Bad customer service and I will NOT be shopping at this location anymore with my JCrew credit card."

"It was a great experience. Found some excellent buys and excellent help. Very professional. Very friendly. Very clean"

"Same layout you can expect from every J.Crew Factory store, except it feels like it's been slightly shrunken to fit into its physical footprint. Navigating around the store is tricky because it feels pretty cramped. Staff members weren't friendly and checkout lines took a long time, which is pretty standard for J.Crew Factory. Be sure to price compare while you are in-store to see if they are offering the same items online cheaper."

"The store is only 3 months old but full of life! They took over the old LOFT that was located here and the staff here are all so helpful and very friendly. All of them are quick to ask if i need any help and or getting sizes for me. (Pet friendly, too!) I definitely recommend coming here you can’t beat the price nor the friendliness"

"The store failed to remove the security tag on the item I purchased. I called the store to resolve the situation, and they provided no other possible resolution then to visit one of their factory outlets (which are all far from my home) to have the tag removed."