Criswell Collision Center 181 Defense Highway, Annapolis, MD 21401

"Unfortunately, the experience at the Criswell Collision Center was extremely unsatisfactory. While working with Kurt Thompson, I received 0 status updates and the total cost of repair was an expected 600% above the original estimate. During the repair time, Kurt established no lines of communication with myself or the insurance company to document any of the additional work deemed necessary. As the costs increased and parts became available, the collision center completed all body work and disposed of "broken" parts leaving no evidence for the insurance company to prove the work was required. Kurt's expenditures were to likely fall on myself as the owner and can stand to lower the valuation of my property. However, Mike (Collision Center Director) made right of the situation by being courteous and taking ownership of the situation. Mike provided a customer first approach and ensured these actions are not per company policy or procedures. If other customers were to chose this Collision Center, I would not recommend Kurt Thompson as their customer service representative due to the lack of communication and untraceable work."

"I had my Tesla Model Y repaired at Criswell Collision. The team at Criswell kept me informed throughout the process, answered all of my questions in a timely manner, and explained the insurance claims process to me in language I could understand. The vehicle was returned in pristine shape. In many ways, the fit and finish of the front end is superior to how it was delivered to me from the factory. I will definitely take any future auto body repairs to Criswell in the future."

"This is my second time personally working with Chris and his team and every experience has been even better than the previous one! I was absolutely blown away by the service I received. From start to finish, Chris and his team were incredibly professional, efficient, thorough and helpful. Chris got me an estimate for repairs the day after my accident, and kept me updated on the progress of the repairs every step of the way, and he was always available to answer my questions. Chris also went above and beyond to help me with my insurance claim. He worked with my insurance company to get my rental car extended, and he even spoke to Enterprise on my behalf to make sure that I was taken care of and was instrumental in me getting a super sweet Porsche Taycan rental! When I picked up my Model S, I was amazed at how good it looked. Chris and his team had even washed and detailed the interior, and it looked better than the day I took delivery :) I would highly recommend Criswell Collision Center to anyone who needs their Tesla repaired. They are a top-notch shop with a team of experienced and dedicated professionals!! Once again - I had an outstanding experience at Criswell Collision Center and would highly recommend them to anyone who needs their Tesla repaired ⭐️⭐️⭐️⭐️⭐️"

"I was in an accident at the end of Aug and chose this place because they were the only collision that I could tow my car there and they would start assessing it in seven days (first mistake… just because a place can get you in right away doesn’t mean they will fix you right away). Insurance estimated damages a little over $3,000 (see photo of body damage). After seven days, they did start assessing my car with an estimate over $10,000 and everything was straight, so I thought. My car was originally going to be completed Oct 5, but a few days before that, it changed to Oct 7. On Oct 5 I called to find out if we were still on for Oct 7, which we were not. The tech assigned to my car was sick and admitted to the hospital on Oct 3. I didn’t find this out until I called on the 5th. The date then became Oct 21. The Friday prior to the 21st around 6:15pm I received a call from my rental car company that my insurance was no longer covering me for my rental. Of course I received this after the car rental was closed. So, on that Monday I found out the collision center had spoke with the rental car company but was failing to submit reports justifying their delay so the insurance company would pay for the rental. My insurance company asked me to have the collision center to call them because they were not able to reach them. The collision center advised me the price was now $13,000. My new date changed to Oct 26. On Oct 26 I called and found out the price changed again to $15,000 and I may not be able to get my car until Oct 31. However, I had my insurance company pay me most recent supplement money and went to get my car on Oct 27. When walking around the car, I noticed my tire cover, which I paid to replace was the same damaged cover that they tried to wipe off, but scuff marks were still there. They apologized and replaced the cover on the spot. However, the paint on the rims was still damaged (see photo) and I was reimburse and just took it to the dealership on a later date. My car has white interior and I had to point out the black marks on the seat and A pillar on the driver side, which they cleaned, but should have already had it done. A few weeks later I noticed my VIN sticker inside the driver door was missing (see photo) and had to go back to get it replaced. RECOMMENDATION: use repair facilities on your insurance recommended list (if this is one, then use another place). If you have USAA this is not on their recommended list as of this date. If you are a USAA and Tesla owner, ask USAA for their recommended list for Maryland, DC, and Virginia. Save yourself the headache I went through and do not give this place a consideration."

"Absolutely the most customer service focused automotive repair facility in Maryland. I have worked twice with Kurt T. and both experiences have been excellent. Kurt is a true professional who handles all aspects of the process from the Estimate, Insurance Claim coordination, to the final repair and delivery and is committed to make sure the vehicle is in showroom condition when the keys are handed back to you. A few years back, I had a 2014 Audi Q7 which was T-boned brought back to new and recently a 2020 Audi Q7 which had to have the Windshield, Dashboard, and Instrument Cluster replaced. The 2020 Q7 also had damage to the right passenger door that was repaired. Both vehicles look like new. I strongly recommend Criswell Collision Center and make sure to ask for Service Advisor Kurt T."