Hi Lo Auto Sales - Ellicott City

"I had a great experience selling my car to them. Great customer service, car appraisal process was painless and I received a fair and a competitive offer for my vehicle. I will definitely use them again."

"My salesperson (Quinn) and finance manager was nice and helpful. However, at this point I believe I was sold a lemon! The car shop that they work with is awful as well. Originally, when I purchased the car I was told that the brakes had to be fixed. The following week the same issue occurred with the vehicle. Which means the issue was never resolved! Following that issue, I had a problem with the coolant. I took the vehicle to the shop that they partner with and they told me that the issue was resolved! However, it was NEVER resolved AGAIN. I had to take the vehicle to the shop 3 TIMES to resolve the same issue which was the coolant leaking out of the engine! Finally, the issue is fixed after days in the shop each time in which I had to get the car towed once and physically bring the car there 2x! Now, the vehicle has an issue with the wheel! At this point, I am not sure if any of the car issues was ever resolved because this vehicle has been in the shop more days than I have owned it! I am HIGHLY upset with the experience between the purchase of the vehicle down to the shop that is servicing their vehicles under "warranty" which I have still came out of pocket over $1000."

"It was great working with Quinn at Hi Lo! They valued my car quickly and it was significantly higher than Carmax. It was a pleasure talking with him during the fast process to get my check"

"Update: I've been driving my 2016 CRV for about 2 months now with my long commute to work and it's been very solid - no issues at all. I am happy with my purchase. Couple of my family members have also driven it and all have great things to say about the ride. I had a great experience buying my first SUV here a week ago. Quinn, hands-down made this process very comfortable for me. He was very personable, transparent, no pressure, helped me a lot with answering all of my thousands of questions lol and he has a great sense of humor. Honestly it felt like I was buying a car from an old time friend/neighbor. I think that's the best way to put it. Overall the vibe with the other staff was very friendly and I felt welcomed. Hi Lo Auto Sales has my recommendation and if you're thinking of going here to purchase your car, ask for Quinn! He'll take care of you. Cheers."

"The customer service was excellent. From the general manager to the sales representative. The salesman went up and beyond to see me happy with my vehicle. The prices of the car to the quality of the vehicle was excellent. Same day went to another dealership and I’m not gone say the name but they didn’t treat as they wanted to sell me there vehicle. It’s was there way or know way. He told me he turn a guy away for $100 bucks. SMH Hi Lo auto sales didn’t put any pressure on me far as getting there vehicle. They was patient with me and made sure I made it home safe. Thanks again Hi Lo auto sales."