Gerber Collision & Glass

"On December 19th, my car was stolen overnight from this Gerber location on route 40 From the police report- there were no signs of forced entry, suggesting that the garage was either left unlocked or easily accessible. In addition, their cameras were not in working use at the time. My car wasn't the only vehicle stolen that night, in addition to handfuls of other customers keys. Despite having no control over their security or lack there of, I was still held liable for them allowing my car to be stolen. Gerber did absolutely nothing to even attempt to remedy the situation other than say sorry when they initially called to tell me my car was stolen. I'd advise anyone to think twice about using this location specifically"

"I have taken my 2 Honda CRVs to the Ellicott City location in MD on a few occasions. Each time I've been here the staff has been professional and courteous. I've always been happy with how my car looks after each repair. After one repair, I noticed there was an issue with a piece of molding. I took the car back and they fixed it within the hour. Couldn't be more pleased with this place."

"The customer service here is fantastic and so are the repairs! I've had my car here twice and both times were equally fantastic experiences! They make the whole process super easy, and they keep you informed along the way. They truly go above and beyond to make sure you are a happy customer! Though I would prefer to never have to make another repair on my car, if I must I'm definitely coming back here!"

"I recently had work done at this location and my experience was absolutely outstanding. General Manager, Kimberly Newton made every effort to meet my needs and far exceeded my expectations. While this was not the first time I had work done at Gerber Collision & Glass, the customer service experience is why I returned."

"The body work on my vehicle was excellent. The service employees were so kind, professional & straightforward. All the work performed in a timely manner!"