O'Donnell Honda Service Center 8620 Baltimore National Pike, Ellicott City, MD 21043

"They are amazing had to have my car toed to O’Donnel Service Center. The mechanics checked my car and contacted me with everything they needed to do. I only take my car there polite honest and to the point Thank you all at Honda ODonnal. Car runs like new."

"I called 3 weeks ahead of time to schedule an appt, but when I arrived none was set. Then, I asked them to take a look at my back tire to see if there was a nail or something stuck in it because there had been a slow leak after I had filled it twice. After the "service," they assured me that they put air in the tire and found no leak or anything in the tire. I drove it to the side of their lot and the air pressure was low once again and I found a nail in it with my plain eye. Had to go elsewhere to get it plugged. ZERO attention to detail here. With the exception of the one attendant who first checked me in, nobody there is helpful. They just want to rush you in and out. It's just a Niners and volume game to them. NO professionalism or customer service."

"I showed up without an appointment today due to my tire consistently going flat. I was in and out within an hour with a brand new tire. Five star service."

"I have been going to this place for services for 10 years but I have to say the management have gone rogue! The quality of services have gone down so they have started to use all kinds of tricks to steal your money! One example is that a simple oil change came down to 340$ bill because they provided tire rotation (covered by costco) and air filter ( just replaced myself) without asking!"

"I bought new Honda odyssey Elite last year. Earlier this year noticed that touch screen started flickering randomly. I took couple of videos and shared with service advisor and service manager. Based on suggestion from service advisor, I dropped off my car two times one week apart to fix the screen flickering issue. It was under Warrenty so expecting possible replacements if Honda couldn’t fix the screen issue. So, service manager first agreed and kept my car for two days and they didn’t do anything and asked me to go back to the dealer where I have bought the Honda. It’s no brainer why would I go back? it’s Honda product and Honda Warrenty should be across USA. But still they didn’t fixed my car. So I opened a case against HONDA, and finally fixed my new car at Owings Mills Honda without any questions asked they diagnosed the problem and replaced the touch screen unit under warranty and gave my car back same day. O’Donnell Honda service should learn how to handle customers. I would certainly not recommend this place. Not for even oil change. I wasted two weeks and had horrible experience."