Woo's Auto Repair 8720 Baltimore National Pike, Ellicott City, MD 21043

"The owner is very rude . I really had very bad experience in that place. I will never ever go there again."

"Don’t west your time and money.I have a bad experience in this store.they have lack of knowledge,irresponsibility,bad customer service,the owner is very rude and not friendly.I am very disappointed."

"Updated review: I called Mr. Woo on Thursday afternoon to let him know that my car was not performing like it should after a front alignment. He was open to hearing my concerns and immediately asked me to returned to the auto shop on Friday (1/20/23). When I arrived, he took my vehicle immediately and had it worked on. My car was returned within 45 minutes. I drove it and it performed so much better. The left pulling was nearly gone. I’m a happy customer again! Not too happy this time. I took my car for major auto service yesterday (1/18/23) at 8am for rod replacement and an alignment before heading out-of-town for a six hour drive. What was supposed to take three hours ended up being over eight hours. Not only was I frustrated with the repeated delays in picking up my vehicle, but the alignment isn’t right. My car has a pronounced pulling to the left. I’m taking it back to the repair shop in the morning (Friday). I’m hopeful that the adjustment will take an hour or less. I must admit that before this last service, this auto shop has been phenomenal with quality work, reasonable prices and a feeling of honesty from Mr. Woo. Yesterday was my first disappointment."

"My experience has been positive. Woo is knowledgeable and they've done a good job with the repairs we've had them do. Woo does not provide a pampering high-touch customer service experience, but I take my family's cars to him because they do good work at a fair price. Do I recommend? Absolutely."

"Do not ever go here for anything. I came to this location to pump gas and purchase a phone charger inside. As I was parked, mechanic Sung Paik rear ended my vehicle with a CLIENT’S vehicle. Thankfully the clients vehicle was fine, but mine was not. He crushed my entire back bumper. From the start, he was very rude and would not hand over any information. Come to find out that these mechanics have no integrity at all and have denied the claim. He even got his coworker Vincent McLean to lie to insurance for him as well. I hope that customers can see right through them. This shop has no integrity, no service and no honest people working. Stay away."