Impact collision center and automotive 614 Brookline Boulevard, Pittsburgh, PA 15226

"Super easy to work with, had my bumper replaced in one day, very fair pricing. Definitely recommend Impact over any of the big shops."

"My 2017 Legacy required repairs to address bumper, fender, and headlight damage. Joe was prompt in scheduling an appointment and provided a reasonable estimate for the necessary repairs. After dropping off my car, I was initially told it would take approximately 5 days, but it ended up taking a couple of extra days as Joe had to source some specific parts. Approaching this collision shop with caution is essential, as the final cost unexpectedly increased by $700 due to the replacement of the air shutter system. I understand that not everything can be foreseen during the initial evaluation when providing an estimate, and I am willing to accept a higher cost when necessary. However, what raised significant concern was the lack of comprehensive information regarding the components that required replacement, resulting in a lack of transparency concerning the additional expenses. This issue became especially problematic because I had initially anticipated and budgeted for a substantially different repair cost. Unfortunately, I was only informed about these additional expenses approximately 30 minutes before picking up my vehicle. Joe mentioned that he was extending this cost price offer to me as a gesture of goodwill, emphasizing that he typically does not make such concessions for other customers. Following my research and communication with various Subaru dealerships, I ascertained that the entire system, consisting of parts alone, is priced at $400. While the initial visual inspection of the bodywork on my car seemed satisfactory, upon closer examination, I noticed some issues. The bumper was not properly aligned with my fender, a chip on my grille had been overlooked and left unrepaired, and I also observed a small dent on the rear left fender that was not present when I initially dropped off the vehicle."

"Just picked up my car after repairs. Impact collision is truly a unique organization! Their communications and updates were precise and consistent throughout the repair process. They negotiated well with the insurance company on my behalf, and the neighbor Enterprise location gave me a free upgrade on a rental car based on their business with impact collision very valuable and convenient (for pickup and return of the rental cars). My car was repaired with great excellence, it was computer-tested after repairs to make sure that all systems work per the manufacturer’s standards, at it was pristinely detailed before delivery. Not even at premium dealerships have I seen such quality, excellent customer service and just pleasant people to deal with. Keep up your excellent work!"

"Absolutely do not recommend! Had my vehicle for hail damage. Joe said he would have it for 3-4 weeks. Ending up having it 8 weeks. Got the vehicle back, half put back together. Paint bubbles, with dirt all through the paint, two different shades of green, scratches in my windows and tint. Sent the car back. Joe stated he would have it for 1 week, got it back 5 weeks later. Went through many lies, and pushed back pick up dates."

"Joe and his crew did a awesome job repairing my Honda Accord. The workmanship was professional from beginning to end. Joe dealt with the insurance company and got the parts needed ordered quickly. My car looks brand new again. Thanks Joe"