Baierl Subaru Service Center

"Update: There was an out-of-box failure on one of the parts on my new short block that took a while to diagnose. All the work and replacements were done free of charge until the issue was found and resolved. The loaner vehicles I needed in the meantime were also supplied free of charge, and their interior detailing work is excellent. I also got a better explanation of what was going on when reaching out to the service manager. ------- Original review below ------- I took my car in for a routine inspection and fuel induction service, which was recommended to me. A day later, the car started idling rough and stalling a day later. The tachometer was bouncing all over the place for any operation other than steady state driving. They could not get my car back in for service for another 1-2 weeks. Once the car did get back into their service department, I was told that the issue was simply due to the "ECU needing reset due to the fuel induction service". They performed the reset and gave me my car back. The engine issues resumed the next day. This time they told me the issue was likely caused by the injectors, so they installed a new set which still did not solve the problem. Next I was told that there was a "noise coming from the engine", that the "tech found an internal failure", and that I would need a new/remanufactured engine in order to resolve this. I did not get any further details on what the issue was beyond this vague explanation. I had to contact Subaru Customer Advocacy and open a case number. Subaru Corporate agreed to pay for a significant chunk of the engine, to their credit. However, Baierl still required me to cover over $5000 worth of labor/parts for an issue that very much seems like it was caused by something they did. For what it is worth, the service representatives are friendly and professional. However, the actual quality of support service seems questionable given my recent experience, and their quotes are consistently lower than the final charges. Baierl seems to have gone downhill since being bought by Lithia Motors."

"My spouse and I purchased a vehicle from Baierl Subaru in 2019, and we were recently back to purchase another after ours was totaled. From the first visit, everyone we interacted with made our experience smooth and unfussy. Michael G. always gave a warm welcome at the front desk, and Michael S. walked us through comparing an Impreza and a Crosstrek. We never felt pressured to make one decision over another, and greatly appreciated his transparency. Jordan made the final paperwork very comprehensive, and Ryan gave a thorough overview of all the buttons and gadgets in our new vehicle. We left feeling confident in our decision, and welcome another opportunity to work with these individuals and Baierl Subaru again!"

"I had to fight to get my seat heater replacement covered by Subaru. It was the 3rd time my seat heater has been replaced in the 4 years that I've owned my Crosstrex. After getting approval, I then waited 9 months for the part to come in. When notified, I made an appointment to have it replaced. I drove the 1/2 hour to Bairl on my day off, only to find that they sent the part back! They gave me a rental car to drive home, and I had to drive back out to Bairl on my next day off, the following week, to pick up my car. They apologized, then they sent me an invoice for the turnpike tolls acquired driving back and forth to their shop with the rental car ...nice."

"Always have an amazing experience at the service center here. I drive a lot for work so I get my oil changed about every 3 months. Young and Ashley are super helpful, Ashley even remembered a question I had 3 months ago about detailing my interior and got Joe to come help me. Joe is the man, he is extremely knowledgeable about detailing cars and offers help everytime with a big smile. I bought my ‘22 Legacy Touring XT here because I got a great deal on it, but I keep coming back because they treat you well and your business matters to them."

"We made an appointment for an oil change, scheduled for 2:00 PM.we have been getting our routine maintenance here for over 1 year. We have always had appointments for routine service here, not sure if they changed the policy or not but 0/10 service now for sure. Drove all the way there and was told they do not honor appointments and it is first come first serve. I wouldn’t recommend them for services. Sales process was great getting the Subaru Outback, but I wouldn’t get any work done here. A typical oil change can take 2 hours and even with an appointment it is first come first serve. Definitely will not be coming back anymore."