Kinney Drugs 34 Route 30 North, Castleton, VT 05732

"I’m not sure of the girls name but she’s younger and works in the pharmacy and EVERY time o go in to get my meds she talks to me like I am trash and always has a reason to hold up getting my meds today she screamed at me in a store of people then laughs about it. They refused to give me contact info to report her directly that entire store needs to be re staffed. This lady SHOULD NOT be working in the field she works in!"

"The older attendants are defensive all the time and not very open to customers-or patients. And they don’t like to explain things... They need to reset their minds into a more efficient and subtle customer service"

"I came in to pick up my 3 prescriptions this morning. I work in a doctors office so I have a little knowledge of prescriptions and why it may take a little longer than others for the script to get ready. I normally never write a bad review, normally I just keep things to myself. I was seen last night at an urgent care, granted when the provider sent in the scripts Kinney was closed, therefore I went in later this morning to pick up my prescriptions. I went to the counter told them what I was here for. The lady said “it’s not ready yet… next”, before I could ask anymore questions like when my scripts would be ready, she took the next person in line. About a half later my scripts were ready. I received a new insurance card and had asked the lady ringing me out if she would like it to have on file and she completely ignored me."

"I was in Bomoseen Kinney’s yesterday to pick up 3 prescriptions. I’ve used this store for years. One of the prescriptions was$100, granted it was for 3 mos., but for me a lot. I said wow. It was a pharmacist that waited on me. She took slip walked over to computer and I thought she was looking for a lower price instead came over and rang up 100, I’m 78 so don’t always understand how things work. I said I have a Good RX card, she said won’t work with insurance. I thought because I had insurance I couldn’t use it. She should have taken a moment to explain how the card works instead of being greedy. My daughter a nurse called them morans for not helping me out. With coupon that med would have been $27.00. Shame on them for not helping the elderly!!!"

"This is the worst of the worst. I felt sorry for the employees! It’s very busy, I waited almost two hours for my prescription. One woman left her money on the counter and left with her merchandise. I got somebody else’s medication, thankfully I checked the prescription In my car. Part of my wait was because the prescription didn’t go through from the doctors office. Would never get a shot there , heard one say to another make sure you are giving them the right one… yes I’ll never be back. Busy pharmacy, management hire the help you need!"