Shaw's,

97 East Main Street, Wilmington, VT 05363

"Customer service horrible cannot get assistance without attitude .while trying to return bottles and cans always locked oops the manager took the key home,every weekend..very unpleasant....your supposed to be CUSTOMER SERVICE not when I feel like it service with attitude"

"My girlfriend and I are from out of town visiting the area. We needed items to prepare our dinner. The store was clean and had everything we needed. However, the customer service was very disheartening. When it was time for us to checkout, the cashier named Joe didn’t greet us professionally. He was finishing up with a customer, and looked at us and said “now you two”. The customer that was leaving said “they look like trouble” Joe proceeded to say “ I see it”. Joe conversed with me while ringing up our groceries. I let him know that my girlfriend and myself have professions that don’t allow us to “be trouble”. I let him know that I was visiting the area and where I was from. He checked us out, but we left feeling disrespected and sad. I called the corporate office to file a complaint. The store manager called me right away, and apologized. We are not sure what will happen to Joe but we hope proper action will be taken. Lastly, if you are a minority visiting this area be aware that this store wasn’t welcoming. If I could give zero stars I would!"

"Don't order platters through their online platform. It won't work. They will tell you that you didn't place your order far enough in advance on the day of pick up, even though you did it more than the 48 hrs prior, leaving you in a lurch to find a different alternative, since they are the only store in the area they don't have incentive to provide good customer service."

"Customer service doesn’t matter here, I went to go get a veggie platter and surprise, surprise there was none premade like usual. So I decided I was going to make my own I grabbed all the veggies and dip and I needed a tray to put them in. I asked a produce clerk and he said “I can go ask my boss” which he didn’t seem very interested in doing. We walked back to the back room and he walked in the door then came back out 2 seconds later saying no which means he didn’t ask anyone cause I asked the deli first and they peeked into the produce room and no one was in there. No motivation whatsoever."

"Not a bad place to get groceries with a large produce and meat section. (avoid the deli section) but the rest is fine. They have actually improved somewhat with an organic section. The beer section carries a wide variety from the name brands to local microbreweries."