Administrative Office of MaineCare Services 109 Capitol Street, Augusta, ME 04330

"I called to get support regarding my insurance coverage. The person I was connected with was very knowledgeable and answered my questions promptly and precisely."

"After reading some of these reviews I have to ask.... what is wrong with you people??? You're not entitled to health care and you should be100% grateful for the free medical services you receive. I don't care how long I have to wait on a phone or in a doctors office. MaineCare saved my life. I was diagnosed with a terminal illness and lost everything...my job...my house, my savings...everything. I never received any type of state benefits before but it was my only option. Thank you MaineCare for paying my $3,000 a month medication cost....... and for saving my life."

"Never had had a good experience with Mainecare. Hours to reach to someone to talk to, and when you finally get someone they transfer you more and more. I called in January about having my case closed and I have been waiting for a termination paper. Here it is June and have heard nothing so calling again waiting hours to talk to someone. Thank god I am not living in Maine anymore. Their system is horrible."

"On March 2, I called the office for a referral for a dentist,spoke to an associate named Rose who took my phone number and informed me I would hear back from a representative in an hour,after an hour and a half,I called again and connected with the same associate (Rose) and informed her I had not received a courtesy call back and she responded with an attitude that she would again give my number to a rep and I would receive a return call,that call never came. This is not the way to conduct business or treat people,if I call back I seem to get the same associate who may treat me the same,give me the same song and dance and once again I may wait for a call that never comes as they don't connect you straight away to a rep,it's always "someone will call you back" but they haven't, still! Mainecare let's them get away with this?"

"It's a sin that doctors would drop a patient due to this rule about missing appointments. A family member has been going to the same doctors office for 7 years. Their doctor is threatening to drop her as a patient because she canceled an appointment due to the 2 feet of snow on the ground. They also lied and said she never got her blood work done. She can't even say anything about it because she gets told to "calm down" . Are you serious? Is this how Maine doctors treat sick individuals. It's almost like going to a probation officer. You can't treat people like criminals. I myself have changed offices due to this. The reason I'm writing about it on a Mainecare review is because the doctor says that it's Mainecares rules. Is that true?"