Brown & Brown of Massachusetts

"I have worked with Brown and Brown professionally and on a personal level for a few years now. They are the best in the business - each person i speak to has been great, however i have to note Kate Bardellini, Ashley Rodio and Lori McManus for being the best. They are always so helpful, kind and responsive almost immediately. I’m not sure I would trust to go anywhere else."

"I would give this agency 0 stars if possible. It was impossible to get a hold of someone on the phone. It took 3 months to get a loss of runs document on a condo that didn't have any claims filed. This occurred despite involving managers. Additionally, without hoping around much, we were able to save almost 700$ - overprice and inaccessible with terrible customer service."

"Rachel Ivatts does not even deserve 1 star although she can send a notice of cancelation while vacationing somewhere! Lori, who's filling in for Rachel, does a wonderful job of letting calls go to voice-mail as I called 2 weeks ago and again today with the excellent service of leaving yet another message that my insurance will be canceled the 20th if Someone doesn't bill my Mortgage Co!!! If you have a choice-I did not but will absolutely look into it now-Do not chose Brown and Brown, Dedham Mass. Update: Lori just called as I am writing this. She is a very pleasant person with a good sense of humor and I apologized for yelling as she has no choice but to cover for Rachel."

"I have had a terrible experience with them. My agent Evan Tobasky never returned my call. There was a Linda and Becky who were very good but in 4-5 years not once did I ever receive a call from Evan. Awful dealings with this company."

"Great agency. I highly recommend it. Ask for my agent, Trina Blaisdell. She is amazing, a true professional. She always goes the extra mile for her clients. I was in an accident last year and I don't know what I would have done with out Trina."