RAYUS Radiology

"Did MRI 3 days ago and they still are saying that my results are pending for a radiologist to review. The front desk people are very unhelpful. Very disappointed!! I wish I did my MRI somewhere else."

"My child had an MRI last year. It was a good experience and costs were reasonable. Fast forward to the MRA scheduled this year. The receptionist confirmed the appointment as well as the estimate cost which was an exorbitant increase just based on how it was billed. I made several calls back and forth between the office and insurance. There is a huge cost jump from an office visit and out patient facility coding. $100 vs $850-$1400 is not a reasonable charge. We just can not afford the test here even with insurance. Billing confirmed they always bill out patient facility however my insurance company claim shows that’s not accurate. Edit: Rayus radiology owner reply: We’ve made an appointment elsewhere. If you provide an email I can contact you with our experience."

"When billing insurance companies for MRIs done here since 2021, this office engages in exorbitant UNBUNDLING & UPCODING charges assessed separately to the bill for both the "Professional" & "Technical" portions of the MRI when by law, it it supposed to be one combined, much lower total fee. -I had 2 MRIs done here in Sept/2021 for acute orthopedic injuries & I obtained a copy of their billing invoice. -(I've came here for various orthopedic MRIs since 2012/most recently being in 9/2019 and on the above 9/2021 date and have had approximately 15 MRIs total done here for various reasons in that timeframe but will not be returning again). -On their billing invoice billed to my insurance, they billed approximately $2000 dollars for the "Professional Fee" (which is the 5-6 or so scans performed by the machine & the tech) & billed appx $500 dollars "for the Technical Fee" (which is the radiology interpretation written report) for each MRI I got totaling appx $2500 dollars for each MRI with the final bill totaling approximately $5000 dollars. *If billed the proper rate, the 2 MRIs would have cost $703 dollars & $704 dollars for the total cost of each MRI for the out- of- pocket rate which would have totaled $1407 dollars. -It would have been even lower if billed the medical insurance's 'contracted rate'. -They also intentionally withhold vital information and delay releasing the exam results essential for the patient to be able to seek appropriate treatment with a specialist in a timely manner and significantly delaying this process for the patient being able to seek and obtain treatment. -The office staff is also unable to follow simple directions and requests for additional clarification on Radiology reports were rebuffed & ignored and I had to make repeated attempts to have them add more specific information to the reports. -Since it became Rayus from CDI, the radiologist's (They use New England Baptist Hospital's radiologists as their contracted radiologists) diagnostic/written interpretation reports have become vague and subpar. [I've seen this in other reviews as well]. -I've been coming here for years and the above has been an issue in the past but has gotten worse since changing to Rayus. -When coming in for the MRI appointments, the office staff gives you mountains of paperwork to fill out and is unable to follow simple directions & are rude and adversarial,, whether it be having the radiologist address described symptoms listed on the paperwork/diagram to pinpoint injury/pain areas on body part being scanned for the radiologist to take specific note of,,& also in general when making repeated requests for exam results, and also when I complained about the above billing system and denied any wrongdoing. They also don't return Portal messages or return phone calls. A complaint was filed with the MA Attorney General's Office Medical & Insurance Fraud Division for the pattern & practice of the company 'Upcoding' & 'Unbundling' charges for MRI billings and is currently being investigated. -Also, being an OPEN MRI machine, light is able to filter in under the scanning machine which is several inches above your body and open from all sides. As a result, the quality of the film scans such as the finer details, contrast, & resolution are not as detailed in quality as it would be if done in a CLOSED MRI machine which is the tube version they have in hospitals."

"I have used CDI for years. Last MRI on my brain was far less detailed than all the previous ones. Had a MRI on my kidney this last spring and therefore stated my gallbladder and spleen was unremarkable. I had my gallbladder out in 2016 and have an angiliopoma of the spleen. Their system was horrible to navigate to get a report on line. Will not return."

"Had my first MRI and will be going back for a few more that I need to get done per my physicians recommendations. This facility is open 7 days a week so it was easy to get this scheduled right away. The MRI technician/operator was very nice and made me feel comfortable during the process. Everyone is extremely friendly in this facility. Great location, easy parking. They are upfront about their prices when booking and their prices are extremely cost effective. All in all A+ and would recommend to anyone needing to have an MRI done. So glad I found CDI of Dedham."