Carquest Auto Parts - SAM-CAP AUTO PARTS 157 Main Street, Salem, NH 03079

"Great service. My first time there and found everything I needed and the employee was awesome and very friendly. I'm glad I went there and I'll be back again next week."

"One of the gentlemen carried my 2 gallons of washer fluid for me because of a hip problem going down the stairs. And then he put a gallon into that car for me! I was very impressed people just aren't that helpful anymore! So I gave him a $5 tip and felt good about it. Nice gentleman. The gentleman at the counter also was friendly and professional."

"Had a local shop replace a wheel bearing on my f250 with a moog bearing. First mistake. Failed within 2 months and less than 5k miles. Tried to get it warrantied but the owner Ken refused because the shop I had used now had an outstanding balance of a whopping $130. I the customer had to physically go to the store and pay the shops minimal outstanding balance ($130... nevermind you my wheel bearing was almost $500) to get a part replaced that was under manufacturers warranty. However even though it would be no cost to Ken the owner or the store itself, I was forced to pay something I did not owe and take time to right something I did not wrong. Finally got that done only to have the same bearing fail yet again less than 2 months later only to be told this time that without the original box it could not be exchanged nor returned. Needless to say I went back to a factory bearing and will never purchase anything from that or any Carquest store again. If you want to go with and use aftermarket parts I highly recommend AutoZone or any other company, sadly even Amazon. Worst customer service I have ever encountered by far none. F u Ken"

"Service here is top notch. Very friendly and informative staff. Had part last minute for me so came here after another store had sold out. Only improvement I think would be super helpful for them to make is to keep an optional customer database for warranty purposes. If you buy a part here with a lifetime warranty, you MUST keep receipt, which is printed on standard receipt paper and I suspect ink would fade off of over time. I'm putting a new part on an old truck, so I doubt I will use the warranty on it, but if I was buying a part for a newer vehicle that I would suspect possibly needing to replace a couple years down the line, I would rather buy from a place that can keep records of those transactions and not need to depend on my receipt for proof."