TommyCar Auto Group 40 Russell Street, Hadley, MA 01035

"Do not ever do business with this dealership! I came in to look at a car and sign the preliminary paperwork on December 22nd. I signed the paperwork for the car on January 1st. It was not until today, January 25th that they said the title to the car actually came in and they could finish the process of registration and inspection. Correct me if I'm wrong, but Mass state law says that a car has to be titled within 10 days of the purchase. They refuse to even acknowledge wrongdoing or helping make it right. My original sales person in the original business manager I dealt with in December we're both fired earlier this month. Go figure."

"Good Customer service, Good Experience, Very Friendly, Good Vibe as Soon I walked in.."

"Had an appointment to look at a used car listed for ~16000, on the way there happened to look at the listing again and they had jacked up the price to over 19k right before we got there. We called to double check and they denied the lower price was ever listed. Once we made it clear we werent coming they "realized their mistake" and that they would honor the original price. Super sketchy, definitely avoid these guys"

"We recently bought a Volvo XC90 in mid March. Initially our experience was a good one. Our salesman was very nice and they gave us a fair trade on a Volvo xc40 that had an extended warranty still on it. We were misled into believing that we would lose the value still left on the warranty unless we rolled it into another warranty on the new car. We decided to sign up for a new warranty thinking we could just take the value that was left and pay the difference. Nope! We had to pay for the whole thing and we were told the warranty company would send us a refund in 4-6 weeks for the first warranty. When we got home we called the warranty company and they told us we would not lose the value of the old warranty and could just be issued a refund. So we immediately called pioneer Volvo and told them to cancel the warranty. But because we paid with a debit card and not a credit card they told us they would have to issue a check which would be mailed within the week. After numerous phone calls and emails with a response that “our check is in the mail” we still haven’t received a refund on either policy. Come to find out, they never cancelled the first warranty and they still have not issued us a refund on the new warranty. It’s been 4 months! So basically we are paying for a warranty we no longer own and have paid for a warranty we never received. We have had to file a complaint with the Mass Attorney Generals office in an attempt to get our $9k back. I never leave negative reviews but this place uses deceitful tactics and are dishonest to their customers. Buy your car elsewhere!"

"We have been trying to get answers from cancelling our extra protection policy since April. It was $1,900 which is added to our auto loan so we are paying interest on money that should have been paid to our auto loan company. The sales manager has not responded to our emails since May 13. They said it would take 3 to 4 weeks. 2 months later nothing!"