CareWell Urgent Care Worcester Greenwood St

"I would leave a zero if I could or even a negative number. I just spent from 4:50-7pm waiting to be seen all they did was take vitals and leave the room! No one ever checked on us or anything they left us in a room and never came back even though I went out twice to ask what was taking so long! Then when we left after 3hrs of being in a room the regional manager is sitting in the lobby talking and laughing with two other employees while we sat in a damn room waiting to be seen for 3 hrs like what the hell I would rather go to an emergency room than ever come back here I’m calling the better business bureau and reporting them and also reporting them to the health insurance company! You should never treat people with such little respect and care and call yourself a doctor or be proud to be the regional Manager of such a poorly run place!"

"The two women at the front desk were wonderful! They make you feel comfortable, provided a hot pack and corrected the incorrect pharmacy expeditiously. Sadly, like most urgent care facilities, the wait time is approximately three hours. If you feel uncomfortable in a crowded waiting room, they allow you to sit in your vehicle and call you when they're ready to examine you."

"Great staff. Seen in a timely manner. From front desk check in quickly, to nurse who I had a few laughs with, to doctor. Everything went great. Quick easy all questions answered. Overall great experience. I am so thankful for everything this everyone at this location provided ☺️"

"Probably should not be listed as urgent care/walk-ins, 1.5 hours before closing was turned away because they said they were at full capacity. Zero people in the lobby and zero people in the parking lot waiting. They said their exam rooms were full at the moment and they have others coming in. So if this is the case and you want to take appointments only great, go for it but don't say you are a walk in clinic. Only ho here if you have an appointment!"