Quest Diagnostics Worcester 100 Martin Luther King Junior Boulevard, Worcester, MA 01608

"On 9/25/23 at 0845, I had arrived 10 min before scheduled time as instructed, and was met by a loud and rude employee who claims she was not ready and hadn't set up. The employee that did my drug screen was interrupted by the loud employee as they were loudly announcing another patient's blood pressure and making fun of it. No respect, no privacy. I will be forwarding my complaint to the BBB and state ethics commission."

"Scheduled an appointment for covid testing, never got my results back and was never told why. Horrible customer support as well, all robots or pre recorded messages."

"I had Very good experience at this facility in Worcester today(Feb 14 11:00am appointment), very kind, very quick and very professional staff here. After Very bad experience at Framingham center, i went to Worcester from Marlborough. I Would strongly recommend going here rather than wasting your time at Quest in Framingham, staff at Framingham location are very unprofessional, very rude and never accept patients even with appointments which is insane."

"We use this facility often, one of our new hires who is probably one of the most polite and kind individuals you could meet was met with a rude and angry staff member on 7/28 in the afternoon. Our employee was shaken to the point where they called to apologize because they blamed themselves for the traumatic event. They feared for their job in a time where jobs are not readily available. I do not tolerate rudeness or fear inducing behavior in public. This is a sensitive facility where everyone should be treated with respect regardless of their race, faith or appearance. I will be submitting a report to the BBB and the Enforcement Division with the State Ethics Commission. Good Day."

"Came for a simple drug test for work and they were friendly and I was in and out in 20 minutes. Had protocol to minimize contact due to Covid-19."