Quest Diagnostics

"I had a really disappointing experience here. I scheduled online and showed up 10 minutes before my appointment, and checked in electronically (there are no visible staff and no way to communicate with them except by automated electronic check-in.) The waiting room was packed. A few people were called back, but then they stopped calling. A staff member left through a back hall and no one was called after that. I left after waiting 45 minutes, and even now, 7 hours later, I have never received the text they told me that i would receive when it’s my turn. It would have helped if there had been any communication at all."

"I've had a good experience every time I've come here (6 or more blood drawes). Service is fast with an appointment, and the phlebotomists are very confident. I don't have easy veins to find, and often at other places get stuck over and over. Here, there's never been an issue! One stick. Really grateful."

"I've visited two other quest locations for COVID testing and they've been seamless and efficient experiences. This location in Mattapan Square was an awful experience. Waisted an hour of my time and didn't even give me a test. I waited 45 minutes beyond my appointment time just to me told that there was no lab order for me and that I needed to do something on the website in order to get tested. The lab tech that assisted me did not know what to do or how to instruct me to fix it. I'll never go here again. They were disorganized and unprepared."

"Lacking Professionalism. I wouldn't have gone there if it wasn't necessary because of my employer's HSA contribution. The health test staff didn't seem much keen to do their job. Especially during my blood test, the syringe overfilled and blood spilled down the floor ( it was not just 1 drop or 2). I am giving it 2 stars because My appointment there was early in the morning and I didn't have to wait for long."