US Family Health Plan at Brighton Marine 77 Warren Street, Boston, MA 02135

"Responsive, caring customer service. Each and every time my wife or I have reached out to USFHP we've received the best service possible. Oftentimes we just needed an explanation, and other times we've questioned charges, we always get prompt, professional and courteous assistance. We look forward to continuing our relationship with USFHP for at least several more decades!"

"Mark is absoluytely outsanding. I had a messy very frustrating bureaucratic problem with trying to get an important persciption filled. My Doctor was uselss. Mark went above and beyond to help me out. Unlike my Doctor he cared about me and my needs and went out of his way to help me out. He did a great job. He was attentive, prompt, & courteous. I'm very lucky and extemely happy that Mark was on my side. Brighton Marine is fortunate to have him as an employee. I hope your employer appreciates you as much as I do. You're a good man Mark. Keep up the good work."

"I use the pharmacy often due problems with my lungs and they are always very helpful when i call. That isn't just being lucky they are good!!!"

"Excellent Doctor, very nice to talk to and very professional .. Wait time to see him was about. 10 to 15 minutes very friendly office staff"

"If I could leave 0 stars I would. I'll state only the facts: • Surgery cancelled week of for faulty equipment • Surgeon never followed up for reschedule • After I followed up multiple times to reschedule still no reply from surgeon • Soon after the date of the cancelled surgery reviewed credit card statement and saw that the hospital had been charging my card for the surgery that did not happen • Reported it, but was met with skepticism • Spent weeks with billing resolving the issue - was reimbursed. • Decide to check with Primary Care Physician to see if he has any other surgeons to recommend since no reply from first surgeon. • PCP is surprised by non-reply of surgeon and calls him to see whats up • I leave the office feeling good because the surgeon has said he wants to set everything straight and apologize for the issue - will see me the following Monday. • I go in the following Monday - the surgeon examines me after apologizing and finding some new dates that work. • I get a call from his office the next week telling me that half of the times he suggested he could'n't do. • A couple weeks later I get a combined $464 bill for that visit where he apologized because he also unnecessarily examined me. • I complain to him after receiving the bill and he acknowledges it was a mistake to be billing me and says he'll do what he can • I file an issue with the Patient Advocacy and Billing groups to indicate I shouldn't be charged. • They look into it twice and say the responsibility is mine - still owe. I guess I should have told the doctor who I was putting my health in the hands of during a meeting which he asked ME in for so that HE could apologize for not taking responsibility for his previous actions not to examine me. I guess I should have as a layperson known that he was rendering a service when he made no verbal mention of it during the meeting. If I could give myself any advice before putting my health and money in the hands of this organization it is this. DO NOT. Do not waste your time with such a sloppily run, hypocritical organization when the city is literally crawling with other world-class hospitals and doctors. To the Board of Directors: Beth Hughes, Michael Bakerman, Tim Daugherty, Joseph Nocie, Erika Wakefield (I have excluded Barbara Eusebio because the nurses actually seem capable) - I want you to know how disappointed I am in you and your organization. To anyone considering St Elizabeth's, I would recommend you find services elsewhere. You will be better served and not treated like a fool."