Pottery Barn 2 South Village Drive, Salem, NH 03079

"I normally don't write bad reviews this is actually my first time writing one... I am a business owner myself and never agreed that writing negativity was the right thing, thought all business should have a second chance and for business that "wow" me then, I would write something good. That was my philosophy until I purchased a Home Office set from Pottery Barn in November 2023... this is been the most difficult and disappointed purchase I ever done, first the desk was supposed to be delivered separate by December 20th and the modular would be delivered between January 14th - 28th, so I figured having the desk by Christmas would make my office a little more organized for the my Christmas party (which never happened). There was no phone call or email or text to let me know the desk wasn't getting delivered that's when I went online to check the tracking # and for my surprise the little dot had not moved at all and was still at the beginning indicating I just made the order. A call was made and no one knew or could give me a date of delivery. Time goes by its January and I am checking my order online almost every other day at this point and still the little dot doesn't move its at the beginning of the tracking still. Its now january 14th and I am expecting my furniture at any time but when i check online it's showing nothing has moved so I do the math on my head its going to take many months to reach the delivery dot, so I drive to the store where I purchased the product and they tell me I will receive everything soon. Now we passed the deadline of january 28th and I call 1800 # listed online, they tell me I have to pay $160 or the purchase wont move at all, when I ask why they say my card was decline when i purchased the furniture back in November which it can't be because I paid cash! So again I drive to the store bc now I don't even trust to make a payment over the phone, at the store they explained to me they never charged me for delivery, at this point I feel like they should not even charge me for a product I paid over $4.000 cash 2 months ago, but i pay the $160 and leave. Three days later i get an email saying they are ready to schedule delivery so I schedule for January 31th between 1:00 - 3:00 pm, 7:00 am I get a phone call saying the desk was damage so they are only delivering the module and someone else will call later to let me know when the desk will arrive. I take the afternoon off from work, its 4:45 and no one has come to deliver the module and no phone call was made saying they were running late so I call the store where I purchased the furniture. Again for my surprise they inform no one is coming anymore and all the pieces will be deliver together another day, when I tell the store manager I need at lest the module delivered bc now I sold all my old office furniture and I took the afternoon off from work she tells me i have to call the warehouse, I tried calling but there is recorded message saying they are close try again later then the call gets disconnected. At this moment I have no furniture (new or old) and according to the online tracking my furniture will not be delivered until february 25th of 2024. It makes me wonder... Pottery Barn doesn't have another desk available to replace quick in the whole US?"

"I tried twice to schedule the free design services with Tuscan Village store. The first time the appointment was cancelled without my knowledge and never followed up on. The second time they contacted me shortly after using their scheduling application to schedule another appt to advise that the time I chose would not work at all and was not available. Then I was referred to PB kids in mass instead, which is nearly 2 hours from my home and I’m 6 mos Pregnant. Awful service!"

"It burdens my heart that this company prioritizes hanging the pride flag instead of the American flag. The ladies working wouldn’t take it down even though they admitted they gladly took town the American flags they had up for 4th of July. Imagine taking down the flag of a country that’s given you everything you have and instead hanging a pride flag to virtue signal to the mob. Lost a lifetime customer."

"I went into Pottery Barn in hopes to look at fabric swatches and discuss some chairs I would like to order. I watched countless sales associates greet and help out other customers who came in after me. After waiting around for about 30 minutes for somebody to help I walked out. No one would make eye contact with me. The store is always clean and I have had no issues with their products. Unfortunately in regards to customer service this is not the first time this has happened to me at this store. Even when asking for help I have been given some poor attitude. Maybe just stick with online ordering for the future."