Bernie & Phyl's Furniture 243 Daniel Webster Highway, Nashua, NH 03060

"After months of searching, I was able to find the perfect accent chair for a fabulous price! The customer service was top notch. Lou Ann helped me narrow down my selection and helped me to find a chair that checked all of the boxes! . I highly recommend anyone looking for a great selection and enjoyable customer experience! To shop at Bernie & Phyls Nashua NH store!!"

"I have had a horrible experience at this store and will not be purchasing from Bernie and Phyl's again. I absolutely do not recommend this store. - We ordered a kitchen table and couch within a few weeks of one another. The kitchen table came in first and was broken. We called and they said they would deliver a new one free of charge and it was delivered within a month. - We also had the most frustrating and terrible experience with the couch purchased. We ordered the couch and an ottoman on 9/4 and they said we would be getting it delivered by the week after Thanksgiving, the latest. We received a call around Thanksgiving saying they made two mistakes - they forgot to put in the purchase order and when they did they realized the ottoman we ordered did not come in the color we wanted. They said we could get a different ottoman, which was actually much larger than the original one ordered, in our couch color and they were ordering this for us. In the meantime, we had sold our couch thinking we'd have a new one by this time. We got them to provide us with a loaner couch for free, they noted they would give us a specified discount and free shipping, as well as expedite the couch order. -They delivered the loaner and then our couch was finally delivered on 12/15. They charged us for the loaner even though they said they were not going to and then after a call reversed this amount. They also said the ottoman was going to be another month. Now that we finally got the couch, we realized, we may not actually have enough room for this ottoman, that we did not even get to see or measure, given they just ordered it for us and it was a different size than the originally ordered one. I called and got measurements and then notified them that the ottoman was too big. They refunded us for this amount. - After all of these issues, we realized the couch that was delivered late had a tear/slice from delivery on its side. We notified them right away and they sent someone to look at the damage and will have to replace this section of the couch. This is going to take another month or so on top of everything. - We financed this couch and received our bill and the amount did not appear to factor in the returned ottoman or the discount they promised, so we called to get an itemized receipt and they said they didn’t have this on hand. Finally, after three more phone calls they were able to reconcile my bill, however, they did not uphold the original discount promised."

"Exceptional customer service experience! Katie's expertise in coordinating and matching our dining and living room sets was outstanding. She demonstrated patience, attentiveness, and a deep understanding of our preferences. Our three-hour consultation resulted in a well-informed purchase decision. Compared to other furniture stores, this establishment offered a superior range of styles and pieces that aligned perfectly with our tastes. Highly recommend for a seamless and satisfying shopping experience."

"This is the second time I have received exceptional service from Chris in the clearance area. He is so personable, knows his inventory and greets every customer like a friend. I was also impressed by Katie who helped us on the main floor with additional purchases. She was easy to work with and listened carefully to what I was looking for. I will absolutely return and highly recommend both these individuals."

"Sal Maldonado was a sales agent. He was awesome. He allowed us to look around and check things out and if we had questions he was available to point us in the right direction. We made a great selection. It was very knowledgeable about the product which we purchased and we really appreciated that and we’re happy with our purchase."