Eastern Mountain Sports 351E Russell Street, Hadley, MA 01035

"shopping for socks last night i was taking my time deciding what i liked male sales clerk made a few comments and walked by i did not ask for help i do know how tospeak up if i want help i ask his second time around he gets right in my face and starts asking me questions what fo i want etc he starts reading labels like i dont know how go read / i know how to read/abrasive aggressive i told him to leave me alone go away could not wait to get out of the store ! !"

"Izador was super helpful picking my roof storage box and even helped me carry it out and showed me how to install it. Great service."

"I bought a sea to summit rain poncho and after using it once I laundered it and there appeared to be a flaw in the fabric. The clerk at EMS told me that he could do nothing for me that they stood behind only their own product not the other product they sell and that I needed to write to the manufacturer of the product. I am so disappointed. I will not return."

"This EMS is small compared to most other outdoor shops and even other EMS locations. There's fierce competition nearby from Sam's and LL Bean. They don't have much selection for anything other than climbing gear and socks. The staff are friendly enough, but they rarely have anything I'm looking for and their online shop has a dismal selection."

"Me and my brother just recently bought kayak from here and had an amazing experience. Ian was a extremely knowledgeable and helpful, Ryan as well. They both went above and beyond. I will definitely be back in and those two should he put up for a promotion or a raise."