Stop & Shop,

440 Russell St, Hadley, MA 01035, United States

"Please don’t respond to this if you’re not going to read the entire review. I’m not interested in pandering. Your store smells like trash. I went there yesterday to make a purchase for an event down the st and it was all I could do to force myself to stay. In fact I only came here because your store had the only available product I needed. The smell is likely because you’ve been understaffing your store NOT because of employee negligence. The staff in this store are few but great! They’re always very kind, very attentive, and helpful. It looks like management is expecting a few employees to do the work of a well staffed store and the building/ employees are suffering because of that. Take a look around- understaffed stores are NOT well visited. Places like whole foods that are by and large more expensive to buy from but are staffed to the nines are wiping the floor with you. Shoppers WANT to see staff. We WANT to know the stores well cared for. We DO notice when things aren’t going well and sure- maybe the management here is making their bonuses…your stores suffering because of it. I’m not going to be shopping here for now. I thought it was bad when there wasn’t any toilet paper in any of the stalls last year- boy was I wrong."

"Stop and shop has pretty good deals weekly and even better when you have the app that way you can use digital coupons on stuff that if you did not have the app you would not receive. Their produce (to me) is way better than other stores I've noticed especially with strawberries when I get them else where they start to smell up my fridge within a day of putting them in, it isn't a rotten smell it's just weird and unpleasant. I'm glad they are finally done with the remodel it looks great. The bakery is great as well. The staff is pretty bad here they're very rude and just act like they don't wanna be there, minus the cart collectors they're nice. Their self checkouts still suck and are SUPER touchy so BE PATIENT with each other I know it's frustrating (trust me) but it's not our fault it's the self check outs they have something set wrong on it. Also don't forget your reusable bags!"

"We bought an inexpensive (less than $10) product at Stop and Shop and we were not satisfied with it. It was either defective or low quality. We took it back to the store. We didn't have a receipt but the product still had a Stop and Shop sticker on it. The customer rep proceeded to return it as usual. Her manager Crystal was standing next to her and stopped the return process. She said it is open and cannot be returned. The customer reps never had an issue with such returns in the past. How would a customer know if a product is satisfactory without opening it? Moreover, this happened on Christmas Eve. She didn't care that we were a regular at Stop and Shop and spent thousands of dollars there. The service quality at Stop and Shop has been in decline in the past years. It looks like Customer Satisfaction is no longer a priority for a manager at Stop and Shop. This was a disappointing experience."

"We do our regular shopping here as well as drop in several times a week. Their produce is very good. I find their website is much easier to use than Big Y. Meat selection is much smaller than before and not even sure if there are meat cutters here anymore, but still prefer over Big Y."

"Stop and Shop is a large supermarket chain with locations throughout the northeastern United States. The stores offer a wide variety of groceries, including fresh produce, meats, dairy products, bakery items, and packaged goods. One of the things that I appreciate about Stop and Shop is that they offer a great selection of organic and natural foods. They have a whole section of the store dedicated to these products, which makes it easy for shoppers to find them. Additionally, the stores often carry local products, which is great for supporting small businesses and reducing the environmental footprint associated with shipping food long distances. I also appreciate that Stop and Shop offers a rewards program that allows customers to earn points for every dollar they spend. These points can be redeemed for savings at the store or for discounts on gas at participating gas stations. The rewards program is easy to use, and the savings can add up quickly. Another thing that stands out to me about Stop and Shop is their commitment to sustainability. The stores have taken steps to reduce waste, such as by offering paper bags instead of plastic and by donating food that is still edible but cannot be sold to local food banks. They also work with suppliers to reduce the environmental impact of their products. Overall, I have had a positive experience shopping at Stop and Shop. The stores offer a great selection of products and are committed to sustainability. The rewards program is also a nice perk that can help shoppers save money."