Sonesta Simply Suites Boston Braintree 235 Wood Road, Braintree, MA 02184

"I have stayed at many hotels at this price point for work, and many Sonestas. This hotel is simply disgusting. Old building, gross dirty carpets, the hallways smell like rancid food (not someone cooking, legit rancid) and the "gym" and laundry room they offer is not only a joke but a safety hazard. Only positive is the sheets seemed clean, fridge was clean, and check in was easy. This place is not worth the gamble of having an "okay" room or a disaster."

"The hotel is horrible! I have nothing nice to say about it. In the room I found human nail and I only got comp for one room . Also the heating system was broken it was either too cold or too hot. The person in the front desk when I asked for service looked annoyed and didn’t want to be bothered. Every day I had to get a new key there doors just are awful. If you can stay somewhere go for it"

"Horrible customer service. I have been waiting on my deposit for over a month. I called and instead of the manager listening to my concerns and trying to fix my situation he wanted to go back and forth with me. I do not recommend people staying at this hotel until they get better customer service"

"They overbooked and did not have a room for us when we arrived. If you know you are arriving late night to check in, use caution when booking through third-parties such as expedia as they are first to lose their rooms. With that being said, expedia did relocate us after being turned away which was probably for the best anyway as the "vibe" at the property turned us off immediately upon pulling into the parking lot."

"THEY HAVE ROACHES AND NO LIGHT! AND THE DEPARTMENT OF PUBLIC HEALTH HAVE BEEN CONTACTED and i will be filing a lawsuit if managers do not get back to me and RETURN MY MONEY. DO NOT COME HERE! I REPEAT, DO NOT COME HERE! I am a Healthcare worker. I left my family behind to do something greater than myself, which was to serve and help the community of Massachusetts during the height of the pandemic. I stayed here for about all together 9 months, doing various assignments. Sonesta overall has accumulated nearly $30,000 OF MY MONEY!!!!!! Of that i must say that my experience was a terrible one. After working such long hours, all I wanted was a place to lay my head. A place of peace before another long stressful day. I had roaches in my space all over the counter,dish washer, and floors. See pics I had to spray them. I had no light for about 1 month and had to use adjacent lights to see tripping over furniture and unable to cook because was unable to see the stove. No place to wash My uniform because ALL MACHINES OUT OF SERVICE so I had to go the independent laundry hauling big bags of clothes to get them washed. Paying more money on services you are already paying for. could not use dishwasher because septic system is poor smelling like old sewage and roaches running in dishwasher. Ice machine in 90 degree weather was not in my room. Could of passed out of heat exhaustion. Makayla glad she was fired horrible manager. Told me she could "kick me out if she wanted to" leaving a Healthcare worker stranded and no place to go after reporting these complaints several times. This is not pet friendly, there's poop in the walkways. See pics. Loads of hot smelly garbage in walk ways making the air quality poor and reek of decomposing food. They spray pesticides for the roaches upon request but you have to smell toxic carcinogenic chemicals. Marie the house keeper is the only nice pleasant person you can tell she can't solve these problems but has to make a living. I called the call center to response. Managers no response they do not care. Hopefully the letter to the CEO, call from department of public health and a consult to my lawyer of what actions can be taken to get my money back will shake things up. I'll never stay at sonesta or any of its affiliates again!! Thanks sonesta for treating your Healthcare staff like gold. You really do care to keep your public servants in roaches, bed bugs, no light, dirty clothes, and no ice in severe weather temperatures. Watch your clogs they may have dog poop on it. Oh yea the grills don't work."