Pet Express 250 Granite Street, Braintree, MA 02184

"The staff was nice, and store is organized; however, there is a lot of stretching the truth or plain dishonesty. I adopted my beautiful puppy for about $4k after taxes, and was pleased with the $250 "doggy care package" that was included in the price. I was told to use drops in her water, 2/3 cups of the Holistic kibbles, a multi vitamin and hip and joint supplement (she has rear knee problems) - I noticed that she wasn't eating her food no matter the different bowls and feeders I'd use. and since her very first poo she'd walk while pooping, after bringing this up to my vet, she told me that what they said she "always ate at the pet store" was actually the problem! She explained it as "If the recommended kibble was healthy, why would you have to add a multi vitamin and other stuff to make it nutritious?" and informed me that putting a puppy on hip + joints supplements are bad for cartilage growth. If you're going to adopt from here please change the kibble you will feed them because one of the ingredients are actually toxic to dogs! I do not blame the staff, I should've researched the food they gave me, however it's hard not to trust someone when they say "she is used to this, so keep up with it" If you adopt from here please get a better kibble before your pup has to get their anal glands looked at from the vet"

"I got a puppy here, Gordon, and have had no issues with him. My daughter picked him out and he is loving, attentive, and so very easy to train. He just turned one and we bring him in for visits here and there. I still buy all his food from here as well."

"so sad to go in there and see these bigger puppies crammed into a glass box together. i understand if they were tiny pups but these are good sized puppies who should at least have a cage to themself which even then i still don’t think is okay. it was horrific for me to go in there and see this. don’t give these people your money, go to a rescue instead. i wish i could’ve taken these babies home just to get them out of there. they were hot and exhausted, some shaking and twitching while they slept. most of them were sleeping when i had went. the cage they’re in has a layer of shredded newspaper for bedding that they’re using the bathroom in and then rolling around in. just really upsetting as someone who has so much love for animals."

"It's been a long time since we had a dog in our house, every time my wife goes to the South Shore Mall she always stop's in to Pet Express. And looks at the puppy's. Well a couple of months ago she went in and see's this cocker spaniel pup and she fell in love with her. So you know the saying happy wife happy house. So l ended up getting the puppy, Astra Grace is the most happiest, cuddliest, cutie pie, and does the most funniest things. (She is our 4th cocker). Then we brought her to the vets, everything was good and come to find out she is a very rare cocker spaniel (chocolate merle) which means she has blue eyes like the huskies and the other breads. We are so happy to have this gem of a dog, she has changed our house it's a wonderful happy house now"

"I never right reviews but seeing the bad reviews after having such a great experience has motivated me! I bought my sweet boy on valentines day 2021 and one year later he hasnt had any health issues and is a complete love! THE REASON WHY THE PUPS ARE EXPENSIVE IS BECAUSE THEY ARE REGISTERED, MICROCHIPPED & VACCINATED. Also, they gave me a crate, bed, carrier, HIGH END FOOD, treats and toys with my purchase!! They even helped me to my car & were overall lovely people and love the pups. Stop discriminating!!"