Courtyard by Marriott Boston Downtown

"Staff was amazing and very helpful. Rooms were okay and prices were pretty fair especially considering the location. Right outside the subway orange line which was super convenient for our outings and visiting the TD Garden. I do recommend!"

"Very clean, older and run-down, but very comfortable. We stayed for a show and it was soooo convenient, and a value compared to the other hotels in the area. Room was definitely big enough, clean, and well appointed. The bathroom is very small, run-down with the mirror backing peeling from the glass. Cracked and peeling wallpaper. The mattress is swayed a bit but comfortable enough. Nice water machine in the lobby, so convenient to have a cocktail area and Starbucks access in the lobby."

"I’ve stayed 20+ nights at Marriott this year and unfortunately this was the worst customer service experience I’ve had! My husband and I decided to head to Boston for the first time to celebrate our wedding anniversary, so we booked a king room 6+ weeks ago. Upon check-in we were given our room key and I asked to confirm it was for a king room, and the receptionist told me no, they were out of king rooms and our room was two doubles. I expressed my confusion and proceeded to show her my booking confirmation of a king and expressed disappointment as it was a celebratory weekend, first time in Boston, etc. No apologies were extended, instead we were told again there were just no king rooms available and there was nothing they could do. The supervisor then came over to relay the same information and was incredibly rude and dismissive throughout the conversation. I again expressed my confusion since these reservations were made weeks in advance, and the supervisor did not acknowledge me or my husband, and proceeded to be on the computer. She then handed us a key and walked away. No apologies, no remarks, nothing! They somehow were able to find an open king room (??) but the entire process and conversation was extremely rude. For our first time in Boston and on a celebratory occasion, this experience certainly was not what we expected being Marriott loyalists. Location was good but rooms were outdated; on top of the horrible customer service - I would not recommend and will not return!"

"This hotel that's far above its name. From the first look inside the building, this is not your typical Courtyard. Greeted by the bellman as I walked in I asked to be pointed to the restrooms. He escorted me as someone would at a fine luxury establishment. The check-in experience was top notch. The agent explained the hotel and amenities to me thoroughly. Everything in my room was clean and tidy. Nothing out of place. I only stayed for one night so it's difficult to speak to housekeeping but those I saw in the hallway greeted me. This felt much more like staying at a larger Marriott property. Super convenient location. I'll be back again!"

"I was a bride here and got married on 08/26/23. This venue is a hidden gem in Boston! The ballroom is perfect if you’re looking for a fairytale wedding. Everyone that works at Courtyard by Marriott Boston Downtown are so KIND!!! All our guest that came to the wedding or stayed overnight had an AMAZING experience with all the staff! The rooms are all so cozy and the food is delicious! We highly recommend this hotel for a night out in Boston or for any of your events. P.S thank you to Geri, John GM and the Marriott team!"